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The MPSC’s telecommunications oversight authority mostly relates to traditional wireline (landline) phone service, although complaints, interconnection issues, and provider disputes often cross over into the wireless and internet protocol (IP) world. The MPSC is responsible for resolving disputes among providers or between providers and Michigan consumers. While retail rates are no longer regulated in Michigan; the MPSC continues to regulate certain telecommunications services pursuant to state and federal law and has a significant role in maintaining a competitive telecommunications market.

The Michigan Telecommunications Act specifically excludes some services from MPSC regulation. These services include cellular service, broadband, and internet services although some aspects of those services are intertwined with the MPSC’s regulatory responsibilities.

For video/cable services, the MPSC’s role is defined by the Video Franchise Act and includes reviewing disputes between customers and providers, providers and providers, and providers and franchise entities (municipalities); administering the formal process to review disputes; and ordering remedies and penalties for violations of the Act.

The MPSC does not have regulatory authority over satellite television services or streaming video.