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Utility Customer Data

Per Michigan Public Service Commission order U-20757, investor-owned utilities are required to file monthly reports to the U-20757 docket using a Commission Staff template detailing the data on disconnected service to occupied and unoccupied residences and arrearages.

While this data is available in the U-20757 docket, the Michigan Public Service Commission is making it available here in a more easily analyzable form to help stakeholders better understand customer disconnections and arrearages (unpaid bill balances).

MPSC Staff have created a video explaining the database, walking through how to use the report and what data is available.


For assistance or if you have questions about the report, please email Jake Thelen with MPSC's Customer Assistance Division at