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DIFS Hosting Virtual Town Halls to Help Michigan Drivers Learn About the New Auto No-Fault Insurance Choices from the Safety of their Homes

Media Contact: Andrea Miller
Media: 517-284-8668 or
Dedicated Auto No-Fault Consumer Hotline: 833-ASK-DIFS (275-3437)
Dedicated Auto No-Fault Consumer Email:


(LANSING, MICH) The Michigan Department of Insurance and Financial Services (DIFS) will be offering live online town hall meetings to help Michigan drivers learn and ask questions about Michigan’s new auto insurance law and the choices each driver will need to make for policies issued or renewed after July 1, 2020. These town hall meetings will supplement existing online resources and replace many of the in-person events that were cancelled due to Coronavirus Disease 2019 (COVID-19).

“The new auto insurance law allows Michigan drivers to choose which auto insurance plan will best meet their family’s budget and needs, which is especially important during these challenging economic times,” said DIFS Director Anita Fox. “DIFS live, online town halls will enable Michiganders to learn about their choices and have their questions answered.”

For policies that renew after July 1, 2020, drivers will need to determine the amount of coverage that best suits their needs. Drivers will be able to choose a level of Personal Injury Protection (PIP) Medical Coverage and determine the level of Bodily Injury (BI) Coverage that best protects their family. Sample forms outlining the choices are available on DIFS’ website. By participating in the town hall meetings, drivers will learn about the upcoming choices and will have the opportunity to submit questions to DIFS’ insurance analysts.

The DIFS Auto Insurance website,, contains a schedule of weekly town halls, including instructions on how to participate in the town halls, details on changes to the law, and instructional videos on how to fill out the new forms that insurance agents and companies have to provide drivers when they issue or renew the new policies.

The first four town halls will take place on:

  • Wednesday, April 22 at noon
  • Wednesday, April 22 at 5:30 p.m.
  • Friday, April 24 at 10:30 a.m.
  • Tuesday, April 28 at noon

Those interested in participating can go the DIFS website, and click on “Town Halls/Consumer Guides” to find the link and instructions for each presentation. Dates and times for additional future town halls will be added to the website.

“Many drivers will soon be asked to make choices that will impact their budgets and vital coverage they need,” added Fox. “Drivers can learn about the risks and benefits of each option by attending a virtual town hall or visiting DIFS’ auto insurance website”

DIFS continues to operate its dedicated, no-fault hotline with calls being answered Monday through Friday from 8 a.m. to 5:00 p.m. Drivers can also call 833-ASK-DIFS (275-3437), email at, or visit: for more information.