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Critical Care Collaborative

Commission Directives:

  • Establish a critical care protection collaborative via U-20757-0618, Recommendation 2.10

Suggestion Box


  • Engage in discussions that will assist MPSC Staff in preparing recommendations for a report to be filed in December 2024 in Case No. 20757.
  • Continue to focus on the needs, journey, and protection of the critical care customer journey while focusing on the customers’ ability to make payments while being on the protection.
  • Identify solutions to keep critical care customers engaged throughout the protection process.
  • Focus on customer protections.
  • Be open-minded


Christina Forist, MPSC (BIO)

Jake Thelen, MPSC (BIO)

Kasey Grieco, Superior Watershed (BIO)

Meetings (Teleconference via Microsoft Teams)

*Meetings will be held as scheduled in advance. Please Sign Up Here to receive meeting notices and participate.

June 20, 2024, from 9:30 a.m. – 12:00 p.m.

Session 1: Educate and Review

  • Review R 460.130a
  • Discuss IOUs data request findings
  • Discuss what other states protections offered
  • Outline DARR original 2022 findings
  • Identify any problems or struggles occurring with critical care
    • Utility standpoint
    • Grantee standpoint
    • Customer Journey
  • Homework:
    • How to keep customer engaged during the protection period?
    • Payment plan options, while being protected?
    • How to keep customers informed that assistance is available?
    • How to assist or require customers to seek assistance, if possible?
  • Survey after meeting requesting possible solutions
    • Due 1.5 weeks prior to next meeting

August 7, 2024, from 9:30 a.m. – 12:00 p.m.

Session 2: Navigate Solutions/Recommendations:

  • Current solutions
    • Roadmaps
  • Open up dialogue with homework/survey questions
  • Weigh the different proposed solutions

August 29, 2024, from 9:30 a.m. – 12:00 p.m. (If needed)

Session 3: Solutions Overview Continued