Energy Affordability and Accessibility Collaborative

Shared Goals:

1. To promote energy affordability.
2. To support program alignment for ease of access and use, effectiveness of administration, and evaluation.
3. To evaluate and improve systems of energy assistance.

Shared Goals:

1. Launch of U-21939 to discuss possible rule changes focusing on the journey of a customer seeking the critical care protection.
2. The discussion will focus on customers’ ability to make payments while on the protection, detailing appropriate steps for customers to seek assistance,       payment plan options for non-income qualified customers, default process, etc., while having services still active.

Shared Goals:

1. Review existing rules to ensure fairness for vulnerable customers.
2. Review existing rules to ensure effectiveness in administration.

Shared Goals: 

1. To provide definitions for a common understanding of words and terms utilized in communication around low-income energy policy.
2. To enhance and clarify understanding of defined words and terms.
3. In the defining of words and terms utilized in communication around low-income energy policy, the broaden understanding of factors impacting low-income energy customers.

Shared Goals:  In the Outreach and Education Subcommittee the shared goals aligned with the Commission directives and were achieved in 2022.  This subcommittee will convene as necessary to gain additional stakeholder feedback and insights.

Commission Directives Accomplished:

1. Establishing a regular mechanism for stakeholders to provide input on improving communications and materials
2. Broadening outreach to groups traditionally not a part of utility communications
3. Improving the dissemination of energy assistance information to difficult to reach customers