Energy Affordability and Accessibility Collaborative

Shared Goals:

1. To promote energy affordability.
2. To support program alignment for ease of access and use, effectiveness of administration, and evaluation.
3. To evaluate and improve systems of energy assistance.

Shared Goals:

1. Review existing rules to ensure fairness for vulnerable customers.
2. Review existing rules to ensure effectiveness in administration.

Shared Goals: 

1. To provide definitions for a common understanding of words and terms utilized in communication around low-income energy policy.
2. To enhance and clarify understanding of defined words and terms.
3. In the defining of words and terms utilized in communication around low-income energy policy, the broaden understanding of factors impacting low-income energy customers.

Shared Goals:  In the Outreach and Education Subcommittee the shared goals aligned with the Commission directives and were achieved in 2022.  This subcommittee will convene as necessary to gain additional stakeholder feedback and insights.

Commission Directives Accomplished:

1. Establishing a regular mechanism for stakeholders to provide input on improving communications and materials
2. Broadening outreach to groups traditionally not a part of utility communications
3. Improving the dissemination of energy assistance information to difficult to reach customers

This Staff Subcommittee will assess and propose data strategies as straw proposals to which stakeholders may respond and provide comment.

Shared Goals:

1. Improve the functionality and accessibility of customer related data (LIEPB Goal)
2. Use data to better understand customer experience to allow for integration of energy assistance, energy waste reduction services and customer protections.  (LIEPB Goal)
3. Provide a data strategy to assess energy equity measures.

Meetings will be held intermittently to gain additional stakeholder feedback and insights.  Please Sign Up Here to receive meeting notices and participate.

Shared Goals:

1. Launch of U-20757 to discuss possible rule changes focusing on the journey of a customer seeking the critical care protection.
2. The discussion will focus on customers’ ability to make payments while on the protection, detailing appropriate steps for customers to seek assistance, payment plan options for non-income qualified customers, etc., while having services still active.