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Customer Web Transition

Screenshot of the new online customer website home page

Announcing a New Customer Web Experience

Michigan Education Trust (MET) has launched a brand-new, online customer experience that makes it easier than ever for you to manage your account! This page will tell you everything you need to know. 

Our MET Customer Access Portal received a facelift which includes:

  • A modern new look with a mobile friendly, easy to navigate design.
  • A streamlined process for activating contracts online.
  • A new financial history tool including filtering and downloading features.
  • Additional features coming soon.

What else do I need to know?

  • In order to make updates to the user portal, we are transitioning platforms. The new platform offers an enhanced user experience where you can maintain your contract with ease.
  • Prior to September 25, 2023, you should login to your current account and make sure all of your contact information is up to date. The login button from the MET website will automatically change when the new site launches. If you have the current Customer Web site bookmarked, we recommend utilizing the MET website on/after the transition to bookmark the new Customer Web site.
  • Yes, you will need to set up a new user ID/email and password for online account access, once the transition has been completed. You will need at least one of your contract numbers and your Social Security Number/ Tax Identification Number to re-register.
  • Your User ID will become your email address once you re-register on the new platform. Your contract number will remain the same and you will need at least one on hand during the registration process.
  • You can report issues and request help by phone or email. MET staff are available Monday through Friday 8 a.m. to 4:45 p.m..

    Phone: 1-800-638-4543


How do I register for online access? Video

How do I register for online access?

If you have an existing MET contract, you can register for online access in a couple of easy steps. This video walks you through the registration process.

You can find additional videos on navigating the new online customer website on our "Paying your College" page.


We are also making your online account information safer.

In order to protect your online account, we have added an enhanced security feature requiring multifactor authentication upon login and/or when certain requests are made on the new online platform. When you register your new online access, you will be prompted to set up your authorization method and will then be able to add additional methods once logged in.