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Customer Web Transition
Announcing a New Customer Web Experience
Michigan Education Trust (MET) has launched a brand-new, online customer experience that makes it easier than ever for you to manage your account! This page will tell you everything you need to know.
Our MET Customer Access Portal received a facelift which includes:
- A modern new look with a mobile friendly, easy to navigate design.
- A streamlined process for activating contracts online.
- A new financial history tool including filtering and downloading features.
- Additional features coming soon.
What else do I need to know?
Why is the user platform moving?In order to make updates to the user portal, we are transitioning platforms. The new platform offers an enhanced user experience where you can maintain your contract with ease.
Is there anything I need to do right now?Prior to September 25, 2023, you should login to your current account and make sure all of your contact information is up to date. The login button from the MET website will automatically change when the new site launches. If you have the current Customer Web site bookmarked, we recommend utilizing the MET website on/after the transition to bookmark the new Customer Web site.
Will I need to re-register for online access after the transition?Yes, you will need to set up a new user ID/email and password for online account access, once the transition has been completed. You will need at least one of your contract numbers and your Social Security Number/ Tax Identification Number to re-register.
Is my user ID changing? What about my contract number?Your User ID will become your email address once you re-register on the new platform. Your contract number will remain the same and you will need at least one on hand during the registration process.
How can I report issues with contract access or get help?
How do I register for online access?
If you have an existing MET contract, you can register for online access in a couple of easy steps. This video walks you through the registration process.
We are also making your online account information safer.
In order to protect your online account, we have added an enhanced security feature requiring multifactor authentication upon login and/or when certain requests are made on the new online platform. When you register your new online access, you will be prompted to set up your authorization method and will then be able to add additional methods once logged in.