Getting Started

    • The Child Development and Care Handbook has been updated as of July 1, 2021.

    • To see if you qualify for payment assistance, check out the Parent section of our website for details.

Contact US

    • For Questions Regarding:
    • Being a license exempt child care provider call 866-990-3227, ext. 1.
    • Your billing or child care payments call 866-990-3227 ext. 2.
    • License exempt provider criminal history reviews call 866-990-3227, ext. 5.
    • For child care licensing information call 866-685-0006 or visit
    • Great Start to Quality Orientation training, call 877.614.7328 or visit

What's New

  • Notice of Temporary Financial Relief for Child Care Providers

    Effective immediately, child care providers accepting the CDC subsidy will bill the state based on enrollment and not attendance.  This policy is effective from July 18, 2021, through September 30, 2021 (pay periods 116-120).

    CDC provider rates have been increased retroactively for FY21 for the PPs of 022 (10/11/2020 - 10/24/2020) through PP 120 (09/12/2021 - 9/25/2021).  If a provider billed for any of the applicable PPs, their billings are being reprocessed for supplemental payments.  Supplemental payments are expected to go out as single payments beginning Thursday, September 2, 2021.

    532,621 billings/payments have been reprocessed for 5,696 providers.  A total of 588 payments were marked as Unable to Process, and are under review for resolution.

    As soon as the billing system has been updated, the 40% increase will be included in regularly scheduled payments.  We strongly encourage you to bill timely to ensure accurate payments.  Please see the Temporary Financial Relief Memo for more information on how to bill.

  • GSQ Rating Extensions and Restoration

    As a child care provider throughout the pandemic, you've stepped up and showed your heart and grit.  It hasn't been easy, yet you've been nimble and ready.  The hardships the pandemic has caused haven't gone unnoticed.  You are struggling through low enrollment, the inability to retain, recall, and hire qualified staff, all while navigating and implementing additional health and safety procedures.  While grants and subsidy provisions have been offered over time, we know the struggles remain.  We've heard you.

    Despite these challenges we know providers continue to maintain and improve quality to the best of your ability.   Sometimes you've asked for help.  Other times you weren't sure who could help.  In recognition of these efforts the Department, in coordination with the Early Childhood Investment Corporation, will be:

    • Extending current Great Start to Quality ratings for 12 months. 
    • Restoring pre-pandemic ratings and provide supplemental subsidy payments. 
    • Offering extra flexibility for the professional development and education indicators in response to current hiring challenges.

    While we wanted to share this exciting news with you as soon as possible we also want to be transparent that these actions require the support of technology and we will be implementing these items as quickly as possible.  You can see more about the next steps here

    If you wish to continue moving forward with their Great Start to Quality rating you can do so.  You can continue to work with their Great Start to Quality Resource Center to submit a self-assessment survey by calling 1-877-614-7328 or emailing

    Thank you for continuing to put the children and families you provide care for first.  You've been absolutely amazing.

  • See the REVISED CDC Guidance for Care for School Age Children here.


    COVID ABSENCE HOURS: Providers can call the CDC program office to request a billing exception for absence hours that go beyond 10 consecutive days for COVID program closures or child absences due to COVID. Providers will be asked to verify specific dates along with the children impacted (including child ID) when they call 866-990-3227 to request the absence hour billing exception. Effective March 28th until further notice.


    See the Child Care Relief Fund grant information here.