MPSC COVID-19 Related News

MPSC COVID-19 Related News

MPSC Response to COVID-19

MPSC Response to COVID-19

The safety of our employees and the public we serve is of paramount importance to the Michigan Public Service Commission. We appreciate your understanding and cooperation as we take steps to mitigate issues related to the spread of COVID-19.

Moving the Lower Peninsula into phase 4 of the MI Safe Start reopening plan, Governor Whitmer issued Executive Order 2020-114 on June 5. The order directs offices to "promote remote work to the fullest extent possible" and remain closed to all nonessential visitors. As a result, our staff will continue to work remotely and take the precautionary measures below until further notice:

  • MPSC building closure: The Michigan Public Service Commission’s (MPSC) building in Lansing and remote satellite offices are closed. Daily operations will continue with employees teleworking. Please note that if you send information by mail or fax to the MPSC, a process is being followed to forward information to the appropriate individuals but there may be a delay in our response. You may also send us an email at mpsc_commissioners@michigan.gov.  
     
  • Customer assistance: Customers are encouraged to submit inquiries or complaints related to energy or telecommunications service at https://mpsc.force.com/complaints/complaintform. You may also contact us during normal business hours at 1-800-292-9555. Please have your account holder information ready (name, address, phone number, email address). 
     
  • E-dockets and Commission meetings: The MPSC can continue to accept and process filings through its electronic e-dockets system, and plans to hold future Commission meetings via teleconference with opportunities for the public to participate remotely through September 8 pursuant to Executive Order 2020-154. Commission meetings are livestreamed and archived online (YouTube.com/MichiganPublicServiceCommission). The public may also submit comments to Commissioners via email at mpsc_commissioners@michigan.gov.
     
  • MI Power Grid and other meetings involving stakeholders: As the MPSC continues to evaluate regulatory and operational priorities amidst the COVID-19 emergency, upcoming stakeholder workshops or meetings may change. For specific updates, please sign up for e-mail distribution lists on topics of interest through our individual workgroup webpages, including MI Power Grid – michigan.gov/MIPowerGrid, or check the michigan.gov/MPSC website. 
     
  • Smaller meetings between Commissioners and/or Staff and external stakeholders: All in-person meetings scheduled with MPSC commissioners or staff have been or will be converted to teleconferences, or postponed to a later date. If you have not already been contacted regarding changes to an existing meeting, please reach out to the meeting organizer at the MPSC.
     
  • Administrative hearings before Administrative Law Judges in pending MPSC cases: There are no in-person hearings, including pre-hearings, scheduled at this time. Members of the public planning to observe an upcoming hearing should call the Michigan Office of Administrative Hearings and Rules at (517) 284-8130 or check the e-docket system on the MPSC's website. The Commission welcomes written comments in all cases.  Parties who have filed appearances in ongoing cases will be contacted directly by the assigned ALJ regarding changes to any upcoming hearings. 
     
  • Critical infrastructure: The MPSC is supporting the safety and reliability of energy and telecommunications as well as vital customer protections during this crisis. The MPSC’s emergency response team continues to coordinate with the State Emergency Operations Center, commissioners, staff, energy and telecommunications providers, and stakeholders to identify, prioritize, troubleshoot, and escalate issues for resolution to ensure continuity of energy and telecommunications services.

Please take a moment to review the Interim Recommendations to Mitigate the Spread of COVID-19 (March 11, 2020). Information about this outbreak is changing rapidly. You can stay informed by regularly visiting Michigan.gov/Coronavirus and CDC.gov/Coronavirus.