@media screen and (max-width: 550px){ .splitCol.col_3.NONE{ display: inline-block; clear:both !important; } } Sometimes mistakes happen in the rush to submit documents before your retirement effective date, which require time and attention to resolve. The time needed to correct errors could delay your first pension check or insurance e
Your eligible dependents may receive health, dental, and vision insurance. Your spouse is an eligible dependent to be covered. If he or she is also a public school retiree, you will be covered together under one contract.
Effective July 1, 2013, Prudential will no longer accept new applications for long-term care. For questions about your long-term care insurance through Prudential, call (800) 732-0416, or visit the Prudential website. For questions about your long-term care insurance through MetLife, call
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Phone hours are 8:30 a.m. to 5 p.m., Monday through Friday.
Lansing area phone number: 517-284-4400
Outside the Lansing area: 800-381-5111
International callers: 517-940-6511
Participant Services Representatives are available 8 a.m. to 8 p.m., Monday through Friday (except on New York Stock Exchange holidays).
Information Line: 800-748-6128
The miAccount Message Board is your secure link to an ORS customer service representative.
If you’re not a member, but need to communicate with ORS, you can send a message on the Message Board as a guest user. Please note we cannot give account information via the guest Message Board.
Lobby of the Stevens T. Mason Building
530 W. Allegan St.
Lansing, MI 48929
As an alternative to postal mail, you can deliver paperwork to the physical drop box. The drop box is available Monday through Friday 7 a.m. to 5 p.m., except for observed state holidays. Envelopes are provided at the box to keep your items together.
(Please note that ORS does not offer in-person meetings.)
ORS does not offer in-person/office visits.