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Consumer Protection


Consumer Protection

Where Wisdom Meets Watchfulness

Consumer Protection Team

Consumer Protection means having rules and actions in place to make sure the things you buy, or use are safe and fair.

Our team watches over products and services to make sure they're good for you, and to make sure nobody tricks you when you buy things.

This way, you can be confident that what you get is what you expect, and that you're treated fairly when you spend your money.

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Related Resources

File a Complaint

Our team helps consumers by informally mediating complaints. The process includes a letter from our team to the business or individual in the complaint.

Please review the complaint directory before filing a complaint.

Consumer Alerts

Our team often shares alerts to help keep you updated on unfair, tricky, or dishonest business actions.

These alerts are not legal advice or legal opinions from the office. Sign up today!


Most Michigan charities who get donations must be registered. There are now more than 11,000 Michigan charities. We’re here to help you make wise choices about the charities you support.

Renter's Rights

When you sign a lease agreement, you are signing a contract. And this contract provides you with certain rights and protections. Regardless of whether you are the landlord or the tenant.


How Does Drop-shipping Work?

Drop-shipping is when a person, or company, sells goods on their website that they do not keep in stock. When an order is received, they send those orders to another company to ship the goods directly to the buyer. Because they are middlemen, they may charge more money. A drop-shipper keeps the profits from the high sale price.

Drop-shipping is not illegal, but there can be problems for buyers and sellers.

Learn More About Drop-shipping

Lemon Law

Avoid Getting Stuck with a Lemon

Most new vehicles are reliable. But some will turn out to be lemons. If you bought or leased a defective vehicle, Michigan’s Lemon Law can help.

Find Answers to the Most Common Lemon Law Questions

Scanner Law

Pricing and Scanner Error Questions

The Scanner Law requires that most items on store shelves have clearly displayed prices. This may be by signage, electronic reader, price sticker, or any other method that clearly and reasonably conveys the price to a consumer where the item is located.

Review More Pricing and Scanner Error Questions