The Attorney General provides Consumer Alerts to inform the public of unfair, misleading, or deceptive business practices, and to provide information and guidance on other issues of concern. Consumer Alerts are not legal advice, legal authority, or a binding legal opinion from the Department of Attorney General.
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The scam starts with a call that warns of problems and immediately offers to connect you with a support staffer.
The goal is to remotely control your system and install malware and rogue antivirus software.
Under no circumstances should you engage the scammers.
“Call is from Microsoft help center. We encountered a serious issue coming out of your computer. It seems to be someone is trying to hijack your identity and trying to steal your social security number and personal information. If it is not fixed right away, then your computer will become obsolete and all of your credential information may got compromised. If you are the one who is using Microsoft Windows in your computer then please call 60248316864. Press 1 now to speak with security team now. Please ignore if we called you by mistake. Thanks.”
Hang up immediately! Under no circumstances should you give anyone remote access to your computer or other electronic devices unless you initiate the technical support call to a trusted and verified phone number.
If you’ve received this kind of robocall or have fallen for a technical support scam, file a complaint with our office; the Federal Trade Commission; or call toll-free, 877-FTC-HELP (877-382-4357).
As the Department continues to crack down on robocalls, consumers should take these steps to protect themselves: