The Attorney General provides Consumer Alerts to inform the public of unfair, misleading, or deceptive business practices, and to provide information and guidance on other issues of concern. Consumer Alerts are not legal advice, legal authority, or a binding legal opinion from the Department of Attorney General.
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Malware, which is short for malicious software, is a catch-all term for apps or software intentionally designed to damage or contaminate an electronic device. It may steal sensitive and confidential information stored on your device or install harmful software to spy on your online activities and possibly even hold your device hostage. Malware can infect all types of electronic devices, including cell phones, personal computer, tablets, smart televisions, and even gaming systems.
Malware typically spreads by duplicating itself. It hides within the device's data files, and the device must run that file for the malware to do its dirty work. Malware may remain dormant until the infected file is accessed, which then causes the malware to execute and do damage. Once activated, malware may spread to other files and programs across your device.
The practice of sending fraudulent emails purporting to be from reputable companies in order to induce individuals to reveal personal information, such as passwords and credit card numbers, or to click on links that install malware, is called phishing.
Smishing has the same goal but comes in the form of a text message. The scammer entices the victim by claiming a victim must provide them with a password, account number, or even social security number to stop an alleged fraudulent transaction. Once this information is provided, the scammer can gain access to the device and any personal information stored on it, including email, bank, credit card, or other types of accounts including social media.
The latest smishing scam involves an alleged delivery notification with a tracking link. The increase in online shopping and home deliveries has provided opportunities for criminals to masquerade as delivery companies. Clicking on the link will take the victim to a fake site where they will be asked to enter more details to prove identity or to pay a non-existent fee. Clicking the link could also potentially download malware on the user’s device.
You receive a call from a "well-known" tech company and they tell your computer has a virus, malware, or that your warranty expired.
To fix this they need your address and personal information. They also need remote access to your computer.
You will NEVER be contacted this way to update your devices.