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Utilities & Power Outages
Utilities & Power Outages
Avoid Additional Hardship
AG Nessel Reissues Consumer Alerts in Advance of Winter Storms
Attorney General Dana Nessel is reminding residents of important consumer alerts to avoid additional hardship in advance of the winter storms.
- Be on alert for government imposters or bad actors attempting to provide relief in emergency situations, and
- Know the law if their vehicle is towed due to an emergency situation.
High winds could result in power outages for some communities, and Nessel is also reissuing her Utility Imposter Scams Consumer Alert. These types of scams often involve a threat to turn off a utility unless the resident pays a certain amount of money in a short amount of time. But scammers can also impersonate a utility company to convince a consumer a utility - like electricity - can be fixed sooner if they pay an additional fee.
We Need Your Feedback
Submit Power Outage Feedback
Attorney General Nessel wants to collect input from the public on recent power outages to better inform her consumer advocacy before the Michigan Public Service Commission.
Recently, she called on the two largest utility companies in the state to prioritize customers who dealt with extended power outages through automatic bill credits instead of an application process and the creation of a fund to assist displaced customers during significant power outages.
Have you ever received a call from a utility company claiming that your bill is overdue and if you don’t pay now, your power, heat, or water will be turned off immediately? That is the last thing you want in Michigan’s cold winters or hot summers.
Scammers know this and will pose as utility company employees to trick you into providing money, personal, or financial information.
Utility companies may offer you the option to pay over the phone but will never demand payment over the phone.
AG Nessel Secures More Than $2 Million in Savings for Consumers Energy Company’s Electric Customers
The Michigan Public Service Commission (MPSC) decided that Consumers Energy Company cannot charge electric customers for some of the energy replacement costs incurred by the Company due to its unreasonable and imprudent actions.
Consumers sought $338,067 to compensate itself for the costs incurred to provide electricity when it suffered an outage at one of its generation plants due to the company’s own unreasonable and imprudent practices. A larger amount was also sought by the company in the same case, for $1.77 million. The company withdrew the larger amount after the Attorney General and MPSC Staff filed testimony challenging the recovery of replacement power cost due to errors caused by its contractor. As a result of the Attorney General and MPSC Staff litigation in this case and final order by the Michigan Public Service Commission Consumers’ electric customers saved approximately $2.1 million.