If you want to pay in advance for funeral goods and services, make sure your payment is safe and will be credited when the need arises. The Department of Attorney General encourages consumers to get written confirmation explaining exactly how their payment is protected and whether the prepaid contract is guaranteed, revocable, refundable, transferable, and portable.
Consumers are entitled to accurate information and should not be pressured to pay in advance for merchandise or services they may not need. Nor should they be targeted for high-pressure marketing and sales schemes. The Federal Trade Commission’s (FTC) publication "Planning Your Own Funeral" federal law requirements and provides a more comprehensive overview. The publication is available from the FTC by calling 877-382-4357 or visiting it's website.
Before signing any prepaid contract or paying for anything in advance, consumers should consider the following:
For more information on prepaid funeral sellers in the state of Michigan, please visit the Department of Licensing and Regulatory Affairs' website.
For additional resources on how to shop for funeral services, the FTC has created a website devoted entirely to consumers seeking to protect themselves and their family members faced with having to make funeral arrangements.
If you would like to file a complaint against a prepaid funeral contract provider who is regulated by LARA, please visit their website or call 517-241-7000 to request a complaint form or information.
If you have a general consumer complaint, you may file a complaint with the Attorney General's Consumer Protection Division:Consumer Protection Division