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PLEASE BE AWARE that complaints or inquiries become public records when they are submitted to the Attorney General's office, and under the Michigan Freedom of Information Act, copies may be subject to disclosure to anyone who asks for them.
How Information You Submit to our Office Will be Used
If you submit a complaint or inquiry, a copy of your communication may be sent to the business or individual you complained or inquired about, shared internally with AG staff to address your concerns, and sent to other governmental agencies for their review. Some complaints may become the subject of civil or criminal cases and may be subject to disclosure as part of a court proceeding. Information that you give to us will not be sold, rented, or leased to third parties and will only be used by us to respond to you or investigate your complaint. We strongly urge you NOT to submit sensitive information, such as your Social Security number or credit card information. If we think sensitive information is necessary to address your complaint or inquiry, we will contact you personally.
Information Collected from Visitors to the Attorney General's Website
Some information is collected from visitors who do not voluntarily submit personally identifiable information as part of a complaint or inquiry. When visiting this website, information about your browser type, browser version, your operating system, and your IP address is collected. We also collect information on which documents you request and the number of pages you view at this site. This information is only used after being pooled with other anonymous user data to determine whether improvements can be made in our service. The information is not permanently stored after it is analyzed. Except for what you submit to us, we do not collect any personally identifiable information. If you choose to sign up for one of our online newsletters, your email address will be permanently stored and used only to send the newsletter to you. It will not be given to anyone else unless a court orders us to do so.
Cookies are bits of computer code that can be used by our computer while you visit our website. Certain applications within the Attorney General's website will place a cookie in your computer in order to facilitate the interaction between you and the website. These applications control the placement of the cookie. The applications do not use this cookie to collect or store any information about you. This cookie is temporary and will be deleted when you exit your browser. This cookie is not and cannot be used to track you if you return to our website.
You can prevent cookies from being placed on your computer by accessing your browser's preferences menu. If you refuse to allow our website to place the cookie on your computer, it should not affect the usability of our website.
Choice and Access
Since we do not collect personally identifiable information (except information you voluntarily provide us), we cannot identify or provide access to any information that is specific to you. Hence, while we may use the information that we do collect in any number of ways, we have no way of verifying who you are. Therefore, it is not possible for us to offer you a choice as to its collection. If you choose to subscribe to one of our online newsletters, you may unsubscribe at any time by following the directions at the end of the newsletter. When you unsubscribe, your email address will be deleted from our server.
Any transmission that you make on the Internet is not 100% secure. You should always be concerned about any personally identifiable information that you submit on the internet. For information that you choose to submit using our online complaint forms, we use a SSL (Secure Socket Layer) connection. This connection provides increased security to the information as it is transmitted to our website. In other areas of our website, we only provide the security necessary to maintain our website.
Policy Changes and Questions
If you have questions about this policy or feel that we have acted in violation of this policy, please contact:
Department of Attorney General
P.O. Box 30212
Lansing, MI 48909
Main Telephone Number: 517-335-7622
Facsimile Number: 517-335-7644
Personally Identifying Information
We consider any information that could reasonably be used to identify you personally as personally identifying information. This includes, but is not limited to:
- Your name
- Your address
- Your email address
- Your Social Security number
- Your password
- Bank account information
- Credit card information
- Any combination of data that could be used to identify you such as your birthdate, your zip code and your gender.