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AG Nessel Reminds Residents to Report Extended Power Outages Following Severe Weather
July 06, 2026
LANSING – As tens of thousands of residents continue to be without power following last week’s severe storms, Michigan Attorney General Dana Nessel is urging impacted residents to use her Department’s Power Outage Credit Feedback & Inquiry Form. The form allows customers to report extended power outages or to inquire about overdue outage credits. It is available for both residential and business customers.
Utility credits are automatic, and the outage credits can be based on the length of an outage, the frequency of outages within a 12-month period, or both. For more information, please review the Michigan Public Service Commission's (MPSC) tip sheet (PDF) that lists the specific criteria for credits. Additional information on outages can be found on the MPSC's Customer Outage History page.
“It is incredibly frustrating for the hundreds of thousands of Michiganders who have dealt with these power outages, including the tens of thousands still sitting in the dark, throwing out spoiled food, and wondering if they can even trust the estimated restoration times,” said Attorney General Nessel. “My office is here to ensure utility companies are held accountable and that ratepayers receive the credits they are legally owed. I encourage anyone impacted by an extended outage to fill out our feedback form. Your experiences help us track these trends and fight for you.”
The form can be found at the Department of Attorney General Utilities page. The webpage also includes:
- Updated information on outage credit criteria for utilities regulated by the Michigan Public Service Commission (MPSC).
- Links for residents to attend meetings of, or file their own comment before, the MPSC.
- Frequently Asked Questions so consumers know who to contact with concerns, how rates are determined, what options are available to consumers, and more.
- A video highlighting the Utilities Imposter Scam.
Attorney General Nessel’s Disaster Scams Consumer Alert also provides information on how to identify and avoid other common post-disaster scams. She advises consumers impacted by storm damage to request a written quote or estimate for any work, even if they expect their insurance to cover the costs. Attorney General Nessel also urges consumers to read all the fine print of any contract they intend to sign. If consumers are signing an electronic contract and cannot read the small text of the agreement on the screen, they should request a printed copy.
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