AG Nessel Reissues Storm Alerts Following Severe Weather

LANSING – Michigan Attorney General Dana Nessel is reminding residents to watch out for common post-storm scams as communities across Michigan clean up from the latest round of intense storms that moved across the state, leaving debris scattered and hundreds of thousands without power.

“Heading into the holiday weekend, many homeowners may look to clean up storm damage as quickly as possible, but it’s imperative to slow down to protect yourself from bad actors,” said Attorney General Nessel. “When in doubt, take a breath and verify any claims before handing over your hard-earned money.”

In response, Nessel is reissuing two important consumer alerts.

The first is her After the Disaster Consumer Alert. Affected homeowners usually want to repair storm damage and remove impacted trees right away to get back to a sense of normalcy. Unfortunately, that rush often leads otherwise careful consumers to make decisions they would not normally make.

To avoid falling victim to a scam, take the following steps:

• Breathe! Take some time to absorb what has happened, and don't make any rash decisions before doing your homework. This is especially true if you are approached by anyone telling you they can start but only if you accept their "help" right now. Legitimate contractors understand you need time to do your homework and check them out before you pay them anything or sign any contracts.
• Talk to your homeowner's insurance agent or company. Carefully review your homeowner's insurance policy to determine what damage may be covered and the amount of your deductible. Then be sure to contact your homeowner's insurance agent or company, writing down questions you have and the answers that you are provided, along with a list of whom you talked to and when. Knowing what your insurance will cover will help you to determine how much you are able to spend on repairs, and prioritize repairs based on safety and need.
• Do your homework. Do your homework before hiring a home repair contractor by following the tips found in the remainder of this Consumer Alert. Some of our tips include ensuring that the home repair contractor you've decided to hire is licensed, insured, well-regarded by your friends and neighbors, and you are comfortable with their complaint history (if one exists).
• Get everything in writing, never pay in cash, and never pay in full up front. Ensure that all promises, quotes, and expectations are put in writing in a contract that you will carefully review before signing. Paying for a home repair using a credit card is recommended because using credit cards provides you with added protection to dispute a charge if the repair is not completed. Finally, you should never pay for an entire home repair up front! To ensure that all work is completed in accordance with the contract terms and your expectations, arrange to pay for only part of the work up front and pay for the rest of the work once it is complete to your satisfaction.

Storm damage also creates an opportunity for Utility Imposter Scams. These types of scams often involve a threat to turn off a utility unless the resident pays a certain amount of money in a short amount of time, but scammers can also impersonate a utility company to convince a consumer a utility – like electricity – can be fixed sooner if they pay an additional fee. If you’re contacted by someone claiming to be with a utility company, take the following steps to verify authenticity:

• If they leave a message, don’t call back. Instead of dialing the number provided by the caller, locate contact information for that company on a recent utility bill and call to confirm if they contacted you in the first place.
• Ask for an estimated restoration time. Legitimate utility companies track their own crews and are able to provide customers an idea of when the service will be fixed. If the caller provides an estimate, cross check that with your company’s outage map online.
• Don’t provide payment information over the phone. Remember, in instances where service is lost, it’s the company’s responsibility to bring it back online. That never includes asking customers for additional payment.

Michigan Attorney General Dana Nessel is also urging residents to utilize the Department of Attorney General’s Power Outage Credit Feedback & Inquiry Form to report extended power outages or to inquire about overdue outage credits. The Power Outage Credit Feedback & Inquiry Form provides an outlet for feedback to help the Attorney General track outage-related trends and patterns to help with her ratepayer advocacy. Consumers who believe they were owed a credit for a power outage, but didn’t receive it, or received less than they believe they were owed are also encouraged to complete the form. The form is available for both residential and business customers.

To file a complaint with the Attorney General, or get additional information, contact:

Consumer Protection Team
P.O. Box 30213
Lansing, MI 48909
517-335-7599
Fax: 517-241-3771
Toll free: 877-765-8388
Online complaint form

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