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Contact Us

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Hours of operation

The Michigan Office of Retirement Services (ORS) Customer Contact Center office hours are 8:30 a.m. to 5 p.m., Monday through Friday.

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Ask us

miAccount Message Board
The miAccount Message Board is your secure link to an ORS customer service representative. For increased security, you’ll use MiLogin to access miAccount. When you click on miAccount Message Board from the ORS website, you’ll be redirected to the MiLogin page.

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Call us

ORS Customer Contact Center
Office hours are 8:30 a.m. to 5 p.m., Monday through Friday.
Lansing area telephone number: 517-284-4400
From outside the Lansing area: 800-381-5111
International callers: 517-940-6511

Voya Customer Service
Participant Services Representatives are available 8 a.m. to 8 p.m., Monday through Friday (except on New York Stock Exchange holidays).
Information Line: 800-748-6128
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Fax us

517-284-4416

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Write us

Michigan Office of Retirement Services
PO Box 30171
Lansing, MI 48909-7671

Voya
Attn: The State of Michigan Plan
PO Box 990071
Hartford, CT 06199