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Contact Us

Closeup of an officer's Michigan State Police Patch on their left shoulder.

Contact Us

  • ORS Customer Contact Center

    Phone hours are 8:30 a.m. to 5 p.m., Monday through Friday.

    Lansing area phone number: 517-284-4400

    Outside the Lansing area: 800-381-5111

    International callers: 517-940-6511

    Voya Financial Customer Service

    Participant Services Representatives are available 8 a.m. to 8 p.m., Monday through Friday (except on New York Stock Exchange holidays).

    Information Line: 800-748-6128

  • Online

    The miAccount Message Board is your secure link to a Michigan Office of Retirement Services (ORS) customer service representative.

    For increased security, you’ll use MiLogin to access miAccount. When you click on the miAccount Message Board from the ORS website, you’ll be redirected to the MiLogin page.

    If you’re not a member, but need to communicate with ORS, you can send a message on the Message Board as a guest user. Please note we cannot give account information via the guest Message Board.

  • Lobby of the Stevens T. Mason Building
    530 W. Allegan St.
    Lansing, MI 48929

    As an alternative to postal mail, you can deliver paperwork to the physical drop box. The drop box is available Monday through Friday 7 a.m. to 5 p.m., with the exception of observed state holidays.

    Envelopes are provided at the box to keep your items together.


  • The Michigan Office of Retirement Services does not offer in-person/office visits.

  • Michigan Office of Retirement Services
    PO Box 30171
    Lansing, MI 48909-7671

    Voya Financial
    Attn: The State of Michigan Plan
    PO Box 990071
    Hartford, CT 06199

  • Send a fax to 517-284-4416.