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Garnishment: PDF Upload Issue Questions

Garnishment: PDF Upload Issue Questions

PDF Upload Issues

  • I uploaded my PDF file to FTS, but the progress still shows 0% after a long time. What should I do?

    This is a known issue. PDF files uploaded directly to FTS may not be processed correctly and can remain stuck at 0%. To resolve this, please compress your PDF into a 7-Zip (.7z) file before uploading.

  • Why isn’t there a countdown or timeout warning like in previous years?

    The FTS interface may not display the countdown timer or timeout warnings consistently. This does not necessarily indicate an error, but if your upload remains at 0% for an extended period, it’s best to try the 7-Zip method.

  • How do I create a 7-Zip (.7z) file?

    1. Download and install 7-Zip if you don’t already have it.
    2. Right-click your PDF file.
    3. Select 7-Zip > Add to archive...
    4. In the archive format dropdown, choose .7z
    5. Click OK to create the compressed file.
    6. Upload the resulting .7z file to FTS.

  • I’m not familiar with 7-Zip. Can I use another compression tool?

    FTS currently works best with the .7z format. Other formats like .ZIP or .RAR may result in similar upload issues.

  • Who can I contact if I continue to have issues?

    If the issue persists after using the 7-Zip method, please contact your designated IT support team for further assistance.