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Individual Income Tax eServices FAQ

Can I use my Michigan Treasury Online (MTO) log in information to log into eServices?

No. If you would like to set up an Individual Income Tax account, you will need to sign up with new login information.

What options can I access by creating an account through Individual Income Tax (IIT) eService?

Creating an account allows you access to the Account Services portal on IIT eService. On the dashboard, you can authenticate each tax year by answering questions from your tax return. Once completed, you have access to the following services:

  • Return details: received date, processing status, and refund status.
  • Estimated payment details: due dates, payment amounts, and received dates.
  • Update your address.
  • View letters that Treasury has sent to you and respond to those letters.
  • Inquiries: submit new, check status of previous inquiries, and access Treasury's responses.

What is a General Inquiry?

General inquiries should be limited to questions that are not related to a specific tax account or issue. Account specific questions sent to Treasury through the general inquiry option will not be answered.

Can I attach a file or a copy of a document to an inquiry?

At this time, you cannot attach files to an inquiry unless you are responding to a letter sent to you by Treasury through the Account Services portal.

How long will it take to receive a response to an inquiry?

You will receive a response within 7 business days of submitting your inquiry. You will receive an email notification when a response is available on the eService. However, you may check the status of an inquiry at any time by clicking "View Response" and entering the service request number and associated email address.

What is an Account Specific Inquiry?

An account specific inquiry pertains to a particular tax account. When selecting an account specific topic inquiry, you will need to provide details about the tax account and yourself so Treasury can verify that you are authorized to receive information. The type of account specific inquiry you can make differs by tax type but there is always an "other" option.

Can I edit an inquiry after I submit it?

No. Once an inquiry is submitted, you are not able to edit the information that has been submitted. If you need to edit or change the information, you must submit another inquiry.

What happens if I lock myself out?

If you enter inaccurate information three times, you will be temporarily locked out. Please take time to verify your information and try again after 24 hours.

I received the error "No match found!", what should I do?

This error indicates that you have entered a combination of account information or service request record details that does not match a record in our system. Verify the accuracy of the information you entered and try again.

What do I do if I get an error but there aren’t any details?

Make note of the error code and description and contact us at 517-636-4486. Providing that to the Customer Service representative that you speak to will expedite the process to get you back on track.

Can I file an individual income tax return through eServices?

Currently there is no option for filing a tax return through eServices

How can I find the Adjusted Gross Income (AGI) or Total Household Resources (THR) of the primary filer?

The AGI or THR can be found on your Individual Income Tax Return MI-1040. When prompted to enter this information, there is a Helpful Hint that will display a copy of the return and highlights where to find the AGI or THR.

What should I do if I do not have the Adjusted Gross Income (AGI) or Total Household Resources (THR) of the primary filer?

If you do not have the AGI or THR, you can contact your tax professional for assistance or find the information on the return you filed for the year in question. You will not be able to proceed with the inquiry without this information.

As a service provider, what can I do through the Guest Service portal on Individual Income Tax (IIT) eService?

No. You will not be able to access your client's account through the IIT eService for Account Services. You can ask questions about your client's account through the Tax Professional eService use Guest Services portal options.

As a service provider, what can I do through the Guest Service portal on Individual Income Tax (IIT) eService?

Through the IIT eService Guest Service portal, you have access to all available services including the ability to view estimated payments and calculate estimated penalty and interest. When submitting an inquiry, be sure to use the Tax Professional eService as it will direct your question to the appropriate group in Treasury.

How do I access a TIF (.tif) file?

Windows

You should already have the capabilities to open TIF files. By default, version Windows 7 (and higher) associates TIF files with Windows Photo Viewer. Therefore, you can directly open and view the letter file. If you have another graphics program installed on your computer it may change this default association, but only if that secondary graphics program also supports TIF files.

Regardless of your configuration, you can open TIF files just by double-clicking it in Windows Explorer:

  1. Click the "Start" button and select "Computer" to open Windows Explorer.
  2. Locate the ".tif" file within Windows Explorer.
  3. Double-click the TIF file to open it in the associated program. If you prefer to select a different program, right-click the file, point to "Open With" and select your preferred program. By default, Windows Photo Viewer and Paint both support TIF files.

 

Mac OS

You should already have the capabilities to open TIF files. By default, Mac OS X associates TIF files with the Preview App. Therefore, you can directly open and view the letter file. If you have another graphics program installed on your computer it may change this default association, but only if that secondary graphics program also supports TIF files.

Regardless of your configuration, you can open TIF files just by double-clicking it in Finder:

  1. Open Finder (you can find this in your Dock).
  2. Navigate to the ".tif" file.
  3. Double-click the TIF file to open it in the associated program. If you prefer to select a different program, right-click the file, point to "Open With" and select your preferred program. By default, the Preview App supports TIF files.