Michigan 911 Program Modernization

Important Updates to Filing and Payment Processes

The Michigan Department of Treasury is upgrading how the Michigan 911 Program is administered.

Beginning this fall, retailers filers, service supplier filers and other stakeholders will transition from the legacy 911 system to the new Michigan Treasury eServices platform as part of a modernization effort. This update will improve accuracy, reduce manual processing, and enhance customer service across the entire 911 program operations.

What Is Changing?

Electronic Filing Becomes Available

Retailers and service suppliers will be able to file State 911 surcharge returns electronically through Michigan Treasury eServices:

• Treasury will encourage e‑filing to reduce errors and improve processing speed.
• Electronic payments will also be supported.
• Paper forms will continue to be accepted but electronic filing is encouraged.

MiLOGIN Required for Online Access

MiLOGIN is the state of Michigan’s single sign-on and identity management portal. It allows individuals and business users to access online government services across multiple state agencies using a single user ID and password.

When live around mid-November 2026, all electronic filers will sign in through MiLOGIN to use Michigan Treasury eServices–Business:

• First‑time filers will complete registration online.
• This online platform provides secure, convenient tools for managing 911 accounts and replaces legacy systems for return and payment processing.

Updated Processing of Returns and Payments

Michigan Treasury eServices introduces new automation that improves accuracy and reduces manual work. Electronic forms and payments allow for quicker processing with fewer errors.

Payment Methods

Electronic filing will expand payment options, but credit card and digital wallet payments will not be available for 911 surcharges. Acceptable payment methods remain the same.

Why is the Change Happening?

Treasury is modernizing the 911 Program to:

• Provide better customer service through online tools.
• Protect taxpayers by providing a secure and safe online environment to conduct Treasury business.
• Address past audit findings.
• Replace outdated manual processes.
• Reduce filing and payment errors.

This modernization ensures surcharge funds continue to be distributed accurately to support Michigan’s emergency response system.

Who Is Affected by These Updates?

These changes apply to:

• Service suppliers

• Retailers
• Counties, Local Exchange Providers, and PSAPs
• Third‑party filing and tax software providers
• Industry associations
• Michigan State Police’s State 911 Committee
• Customers who pay the 911 surcharge through telecom bills or prepaid purchases (indirectly)

What You Need to Do Now

To prepare for the new system, you should:

1. Ensure your internal teams (billing, tax, accounting, POS vendors) know changes are coming.
2. Watch for email updates and readiness materials leading up to launch.

Treasury’s Commitment to You

Treasury will provide clear, timely updates as this transition moves forward. You can expect online resources, technical guidance, informational sessions, and regular communication to ensure a smooth transition to the modernized system