MiLogin & Common Errors

MiLogin Error Codes

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Error Code	Explanation of Error
2004	You already have an active session on another browser or tab. Please logout from the other location in order to proceed or close this session and return to your other open session. If you continue to receive this error, see "Troubleshooting MTO Error Messages" below.
2005	MTO user never accessed MTO from MBOS and the log-in credentials were not converted. You must create a new user profile. If you continue to receive this error, see "Troubleshooting MTO Error Messages" below.
2007	The resource you have requested is temporarily unavailable or is not responding at the moment. See "Troubleshooting MTO Error Messages" below.

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Application Specific Error Codes

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Error Code	Explanation of Error
A2000	The Registration application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A3000	The Sales, Use and Withholding (SUW) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A4000	The Essential Services Assessment (ESA) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A5000	The Bulk File Upload application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A6000	The Medical Marihuana Facility (MMF) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A8000	The Marihuana Retailer Excise (MRE) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A9000	The Flow-Through Entity (FTE) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
SST7000	The Streamlined Sales (SST) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.

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Common Error Codes

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Error Code	Explanation of Error
C1030	Unable to validate FEIN/TR. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
C1050	Unable to validate the Emailed Access Code. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
C1060	Unable to generate the Emailed Access Code. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
C1080	Unable to retrieve Fast Pay data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
C1090	Unable to connect to the Treasury Payment System (JPM Chase). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.

Showing 1 to 5 of 5 entries

Common Registration Services & Tax Services Error Codes

The following error codes occur during the PDF retrieval process:

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Error Code	Explanation of Error
E4130	Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
FTE9480	Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
M6230	Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
MRE8230	Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
R2100	Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3290	Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.

Showing 1 to 6 of 6 entries

Common Web Service Error Codes

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Error Code	Explanation of Error
C1100	An unexpected error has occurred. Please try again, and if you continue to receive this message, see "Troubleshooting MTO Error Messages" below, or, select the "Close" button to log out of MTO.
C1200	An unexpected error has occurred. Please try again, and if you continue to receive this message, see "Troubleshooting MTO Error Messages" below, or, select the "Close" button to log out of MTO.
C20000	This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below.

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Troubleshooting MTO Error Messages

If you repeatedly receive an MTO error message, complete all of the following steps. Be sure to reattempt your MTO transaction after each step:

Verify you are using an MTO supported web browser: Chrome, Edge, Firefox, Safari
Log out of the MTO session and exit the browser completely
Shutdown computer and restart
Clear browser cache
Switch web browsers and/or computers if possible

If you continue to receive the error message after completing the steps referenced above, please contact the Treasury Customer Service Center during normal business hours (Monday - Friday, 8:00 am - 4:30 pm EST):

ESA: 517-241-0310
Registration and SUW: 517-636-6925

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MiLogin & Common Errors

MiLogin Error Codes

Application Specific Error Codes

Common Error Codes

Common Registration Services & Tax Services Error Codes

Common Web Service Error Codes

Troubleshooting MTO Error Messages