Emergency-related state tax relief available for taxpayers located in four southwest Michigan Counties impacted by May 2024 storms.
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MiLogin & Common Errors
MiLogin & Common Errors
MiLogin Error Codes
| Error Code | Explanation of Error |
|---|---|
| 2004 | You already have an active session on another browser or tab. Please logout from the other location in order to proceed or close this session and return to your other open session. If you continue to receive this error, see "Troubleshooting MTO Error Messages" below. |
| 2005 | MTO user never accessed MTO from MBOS and the log-in credentials were not converted. You must create a new user profile. If you continue to receive this error, see "Troubleshooting MTO Error Messages" below. |
| 2007 | The resource you have requested is temporarily unavailable or is not responding at the moment. See "Troubleshooting MTO Error Messages" below. |
Application Specific Error Codes
| Error Code | Explanation of Error |
|---|---|
| A2000 | The Registration application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| A3000 | The Sales, Use and Withholding (SUW) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| A4000 | The Essential Services Assessment (ESA) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| A5000 | The Bulk File Upload application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| A6000 | The Medical Marihuana Facility (MMF) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| SST7000 | The Streamlined Sales (SST) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| A8000 | The Marihuana Retailer Excise (MRE) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| A9000 | The Flow-Through Entity (FTE) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
Common Error Codes
| Error Code | Explanation of Error |
|---|---|
| C1030 | Unable to validate FEIN/TR. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| C1050 | Unable to validate the Emailed Access Code. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| C1060 | Unable to generate the Emailed Access Code. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| C1080 | Unable to retrieve Fast Pay data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| C1090 | Unable to connect to the Treasury Payment System (JPM Chase). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
Common Registration Services & Tax Services Error Codes
The following error codes occur during the PDF retrieval process:
| Error Code | Explanation of Error |
|---|---|
| S3290 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| M6230 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4130 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| R2100 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| MRE8230 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| FTE9480 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
Common Web Service Error Codes
| Error Code | Explanation of Error |
|---|---|
| C1100 | An unexpected error has occurred. Please try again, and if you continue to receive this message, see "Troubleshooting MTO Error Messages" below, or, select the "Close" button to log out of MTO. |
| C1200 | An unexpected error has occurred. Please try again, and if you continue to receive this message, see "Troubleshooting MTO Error Messages" below, or, select the "Close" button to log out of MTO. |
| C20000 | This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below. |
Troubleshooting MTO Error Messages
If you repeatedly receive an MTO error message, complete all of the following steps. Be sure to reattempt your MTO transaction after each step:
- Verify you are using an MTO supported web browser: Chrome, Edge, Firefox, Safari
- Log out of the MTO session and exit the browser completely
- Shutdown computer and restart
- Clear browser cache
- Switch web browsers and/or computers if possible
If you continue to receive the error message after completing the steps referenced above, please contact the Treasury Customer Service Center during normal business hours (Monday - Friday, 8:00 am - 4:30 pm EST):
- ESA: 517-241-0310
- Registration and SUW: 517-636-6925