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MiLogin & Common Errors

MiLogin & Common Errors

MiLogin Error Codes

Error Code Explanation of Error
2004 You already have an active session on another browser or tab. Please logout from the other location in order to proceed or close this session and return to your other open session. If you continue to receive this error, see "Troubleshooting MTO Error Messages" below.
2007 The resource you have requested is temporarily unavailable or is not responding at the moment. See "Troubleshooting MTO Error Messages" below.
M21000 Error occurred during the login. Please check the entries and try again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
M21010 Error occurred during access token. Please check the entries and try again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
M22020 Error occurred during the Reading user Information. Please check the entries and try again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
M22010 Error occurred during the logout. Please try again, and if you continue to receive this message, see "Troubleshooting MTO Error Messages" below.

Application Specific Error Codes

Error Code Explanation of Error
A2000 The Registration application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A3000 The Sales, Use and Withholding (SUW) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A4000 The Essential Services Assessment (ESA) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A5000 The Bulk File Upload application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A6000 The Medical Marihuana Facility (MMF) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
SST7000 The Streamlined Sales (SST) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A8000 The Marihuana Retailer Excise (MRE) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
A9000 The Flow-Through Entity (FTE) application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.

Common Error Codes

Error Code Explanation of Error
C1030 Unable to validate FEIN/TR. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
C1050 Unable to validate the Emailed Access Code. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
C1060 Unable to generate the Emailed Access Code. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
C1080 Unable to retrieve Fast Pay data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
C1090 Unable to connect to the Treasury Payment System (JPM Chase). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.

Common Registration Services & Tax Services Error Codes

The following error codes occur during the PDF retrieval process:

Error Code Explanation of Error
S3290 Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
M6230 Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4130 Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
R2100 Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
MRE8230 Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
FTE9480 Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.

Common Web Service Error Codes

Error Code Explanation of Error
C1100 An unexpected error has occurred. Please try again, and if you continue to receive this message, see "Troubleshooting MTO Error Messages" below, or, select the "Close" button to log out of MTO.
C1200 An unexpected error has occurred. Please try again, and if you continue to receive this message, see "Troubleshooting MTO Error Messages" below, or, select the "Close" button to log out of MTO.
C20000 This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below.

Troubleshooting MTO Error Messages

If you repeatedly receive an MTO error message, complete all of the following steps. Be sure to reattempt your MTO transaction after each step:

  • Verify you are using an MTO supported web browser: Chrome, Edge, Firefox, Safari
  • Log out of the MTO session and exit the browser completely
  • Shutdown computer and restart
  • Clear browser cache
  • Switch web browsers and/or computers if possible

If you continue to receive the error message after completing the steps referenced above, please contact the Treasury Customer Service Center during normal business hours (Monday - Friday, 8:00 am - 4:30 pm EST):

  • ESA: 517-241-0310
  • Registration and SUW: 517-636-6925