Emergency-related state tax relief available for taxpayers located in four southwest Michigan Counties impacted by May 2024 storms.
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Registration Services Error Codes
Registration Services Error Codes
Registration Error Codes
| Error Code | Explanation of Error |
|---|---|
| R2010 | Unable to retrieve business data. Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2020 | Unable to save business data. Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2030 | Unable to validate FEIN/TR number. Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2040 | Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2050 | Unable to validate shared secrets. Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2060 | Unable to retrieve your business relationship(s). Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2070 | Unable to retrieve business Summary page. Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2080 | Unable to remove access right(s). Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2090 | Unable to retrieve Correspondence. Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2100 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2110 | Unable to retrieve delegate information. Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2120 | Unable to remove delegate information. Please submit your request again. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| R2130 | The document you are trying to upload has an invalid file extension. Documents in other formats may be re-saved using an acceptable format (.pdf, .jpg, .jpeg, .tiff, .tif) and then re-uploaded. |
| R2140 | The file you are trying to upload is too small to include a wage record or is empty. |
| R2150 | The file size you are trying to upload is too large. The system is unable to upload a single file larger than 10MB. Try reducing the size by splitting data into multiple files. You can save and upload multiple files. |
| R2160 | The document you are trying to upload has an invalid file extension. Documents in other formats may be re-saved using an acceptable format (.pdf, .jpg, .jpeg, .tiff, .tif) and then re-uploaded. |
| R2170 | There was an unexpected error received while attempting to upload your file. Please submit your request again. If you continue to receive the message see "Troubleshooting MTO Error Messages" below. |
| R2180 | The application has experienced a connection error. Please submit your request again. If you continue to receive the message see "Troubleshooting MTO Error Messages" below. |
| R2190 | The confirmation number that you have entered is not valid. Please verify the number and submit your request again. If you continue to receive this message see the "Troubleshooting MTO Error Messages" below. |
| R2200 | There was an unexpected error received while attempting to upload your file. Please submit your request again. If you continue to receive the message see "Troubleshooting MTO Error Messages" below. |
| R2210 | There was an unexpected error received while attempting to upload your file. Please submit your request again. If you continue to receive the message see "Troubleshooting MTO Error Messages" below. |
Troubleshooting MTO Error Messages
If you repeatedly receive an MTO error message, complete all of the following steps. Be sure to reattempt your MTO transaction after each step:
- Verify you are using an MTO supported web browser: Chrome, Edge, Firefox, Safari
- Log out of the MTO session and exit the browser completely
- Shutdown computer and restart
- Clear browser cache
- Switch web browsers and/or computers if possible
If you continue to receive the error message after completing the steps referenced above, please contact the Treasury Customer Service Center during normal business hours (Monday - Friday, 8:00 am - 4:30 pm EST):
- ESA: 517-241-0310
- Registration and SUW: 517-636-6925