Emergency-related state tax relief available for taxpayers located in twelve northern Michigan counties impacted by March 2025 storms.
Tax Services Error Codes
Tax Services Error Codes
Essential Services Assessment (ESA) Error Codes
| Error Code | Explanation of Error |
|---|---|
| E4010 | Failed to retrieve parcel data. Please try again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4020 | Failed to retrieve yearly returns data. Please try again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4030 | Failed to submit the return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4040 | Failed to connect to the Treasury Payment System (JPM Chase). To process your payment use the "Make a Payment" option. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4050 | Unable to retrieve summary data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4060 | Unable to validate FEIN/TR number. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4070 | Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4080 | Unable to validate shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4090 | Unable to retrieve your business relationship(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4100 | Unable to remove access right(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4110 | Unable to retrieve business Summary page. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4120 | Unable to retrieve Correspondence. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4130 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4501 | An unexpected error occurred during upload parcels from Excel. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4502 | An unexpected error occurred during upload parcels from Excel. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4503 | Unable to upload the parcels the Excel file is to large. Maximum file size is 10MB |
| E4504 | Unable to upload - the system has identified virus/malware in the Excel file. Please check the file before reattempting upload. |
| E5405 | An unexpected error occurred when uploading parcels the parcels from Excel. Please submit your request again.If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| E4506 | The file you are trying to upload is not in an accepted file format. Please re-save the file in the following format as an Excel (.xlsx or .xls) file. If you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
| E4507 | The file you are trying to upload is too large. The system cannot upload files greater than 500KB. Reduce the size of the file save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| E4508 | The file you are trying to upload has no parcel informtion or is too small to contain a ".xlsx or .xls" file or is empty. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| E4509 | Unable to upload- the file you are attempting to upload is improperly formatted. Invalid Headers in file. Please download a new copy and do not modify the column headings when making updates. |
| E4510 | The county code must be one of the 83 counties in Michigan. |
| E4511 | You have an entry that is a duplicate. Each row in the Excel file should only have one(1) parcel listed. |
| E4512 | Parcel number must be populated. |
| E4513 | A parcel correction can only be populated if the parcel is a prevoulsy existing parcel. |
| E4514 | If Renaissance Zone Reduction Exemption is Y, Renaissance Zone Reduction percentage must be populated with 100, 75, 50, or 25. |
| E4515 | If Renaissance Zone Reduction Exemption is Y, Expiration Date must be populated in the format MM/DD/YYYY. |
| E4516 | If Renaissance Zone Reduction Exemption is Y, Zone Name must be populated. |
| E4517 | Renaissance Zone Reduction Exemption must be Y, N, or blank. |
| E4518 | If Michigan Strategic Fund (MSF) Resolution is Y, MSF ESA Exemption Resolution percentage must be populated with 100 or 50. |
| E4519 | If Michigan Strategic Fund (MSF) Resolution is Y, Expiration Date (MSF) must be populated in the format MM/DD/YYYY. |
| E4520 | If Michigan Strategic Fund (MSF) Resolution is Y, Effective Date (MSF) must be populated in the format MM/DD/YYYY. |
| E4521 | If Michigan Strategic Fund (MSF) Resolution is Y, Certificate Number (MSF) must be populated in the format YYYY-####. |
| E4522 | Michigan Strategic Fund (MSF) Resolution must be Y, N, or blank. |
| E4523 | If P.A. 328 Exemption is Y, Expiration Date (P.A.328) must be populated in the format MM/DD/YYYY. |
| E4524 | If P.A. 328 Exemption is Y, Effective/Local Unit Resolution Date (P.A.328) must be populated in the format MM/DD/YYYY. |
| E4525 | If P.A. 328 Exemption is Y, Certificate Number (P.A.328) must be populated in the format ###-YYYY. |
| E4526 | P.A. 328 Exemption must be Y, N, or blank. |
| E4527 | If IFT(P.A. 198) Exemption is Y, Expiration Date (IFT P.A.198) must be populated in the format MM/DD/YYYY. |
| E4528 | If IFT(P.A. 198) Exemption is Y, Effective Date (IFT P.A.198) must be populated in the format MM/DD/YYYY. |
| E4529 | If IFT(P.A. 198) Exemption is Y, Certificate Number (IFT P.A.198) must be populated in the format YYYY-### or YYYY-###A. |
| E4530 | IFT (P.A. 198) Exemption must be Y, N, or blank. |
| E4531 | Telephone should be a 10 digits. Telephone number must include area code + 7 digits if populated. |
| E4532 | Address where records are retained must be populated. |
| E4533 | Name of person in Charge must be populated. |
| E4534 | Real property parcel numbers must be populated. |
| E4535 | FY YYYY : The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4536 | FY YYYY : The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4537 | FY YYYY : The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4538 | FY YYYY : The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4539 | FY YYYY : The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4540 | FY YYYY : The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4541 | FY YYYY : The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4542 | FY YYYY : The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4543 | FY YYYY : The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4544 | FY YYYY : The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4545 | FY YYYY & Prior: The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4546 | CIP: The acquisition cost columns must be numeric values greater than or equal to 0. |
| E4547 | Local Unit Type must be CITY, TOWNSHIP, or VILLAGE based on selected county. |
| E4548 | The uploaded Excel file is not for current tax year. Please download a new copy and do not modify the column headings when making updates. |
| E4549 | Unable to upload- Maximum 100 records allowed. |
| E4550 | An unexpected error occurred during upload parcels from Excel. Please submit your request again. If you continue to receive this message, visit the troubleshoot page. |
| E4551 | Local Unit must be a CITY, TOWNSHIP or VILLAGE in the county. |
| E4552 | The village entered is not in the township entered for parcel. Please verify the village, township, and county for the parcel. |
| E4553 | Address Where Personal Property Is Located must be populated. |
| E4554 | Parcel Number cannot exceed 30 characters. |
| E4555 | Parcel Correction cannot exceed 25 characters. |
| E4556 | Primary Occupant Name cannot exceed 60 characters. |
| E4557 | Address Where Personal Property is Located cannot exceed 60 characters. |
| E4558 | Name of Person in Charge cannot exceed 60 characters. |
| E4559 | Zone Name cannot exceed 50 characters. |
| E4560 | CIP: The acquisition cost cannot exceed 15 digits. |
| E4561 | FY YYYY : The acquisition cost cannot exceed 15 digits. |
| E4562 | FY YYYY : The acquisition cost cannot exceed 15 digits. |
| E4563 | FY YYYY : The acquisition cost cannot exceed 15 digits. |
| E4564 | FY YYYY : The acquisition cost cannot exceed 15 digits. |
| E4565 | FY YYYY : The acquisition cost cannot exceed 15 digits. |
| E4566 | FY YYYY : The acquisition cost cannot exceed 15 digits. |
| E4567 | FY YYYY : The acquisition cost cannot exceed 15 digits. |
| E4568 | FY YYYY : The acquisition cost cannot exceed 15 digits. |
| E4569 | FY YYYY : The acquisition cost cannot exceed 15 digits. |
| E4570 | FY YYYY : The acquisition cost cannot exceed 15 digits. |
| E4571 | FY YYYY & Prior : The acquisition cost cannot exceed 15 digits. |
| E4572 | If Renaissance Zone Reduction Exemption is N or blank, Renaissance Zone Reduction percentage must not be populated. |
| E4573 | If Renaissance Zone Reduction Exemption is N or blank, Expiration Date must not be populated. |
| E4574 | If Renaissance Zone Reduction Exemption is N or blank, Zone Name must not be populated. |
| E4575 | If Michigan Strategic Fund (MSF) Resolution is N or blank, MSF ESA Exemption Resolution percentage must not be populated. |
| E4576 | If Michigan Strategic Fund (MSF) Resolution is N or blank, Expiration Date (MSF) must not be populated. |
| E4577 | If Michigan Strategic Fund (MSF) Resolution is N or blank, Effective Date (MSF) must not be populated. |
| E4578 | If Michigan Strategic Fund (MSF) Resolution is N or blank, Certificate Number (MSF) must not be populated. |
| E4579 | If P.A. 328 Exemption is N or blank, Expiration Date (P.A.328) must not be populated. |
| E4580 | If P.A. 328 Exemption is N or blank, Effective/Local Unit Resolution Date (P.A.328) must not be populated. |
| E4581 | If P.A. 328 Exemption is N or blank, Certificate Number (P.A.328) must not be populated. |
| E4582 | If P.A. 328 Exemption is N or blank, Certificate Number (P.A.328) must not be populated. |
| E4583 | If IFT(P.A. 198) Exemption is N or blank, Effective Date (IFT P.A.198) must not be populated. |
| E4584 | If IFT(P.A. 198) Exemption is N or blank, Certificate Number (IFT P.A.198) must not be populated. |
| E4585 | If Renaissance Zone Reduction Exemption is Y, Renaissance Zone Reduction percentage must be populated with 100, 75, 50, or 25 or if Renaissance Zone Reduction Exemption is N or blank, Renaissance Zone Reduction percentage must not be populated. |
| E4586 | If Renaissance Zone Reduction Exemption is Y, Expiration Date must be populated in the format MM/DD/YYYY or if Renaissance Zone Reduction Exemption is N or blank, Expiration Date must not be populated. |
| E4587 | If Renaissance Zone Reduction Exemption is Y, Zone Name must be populated or if Renaissance Zone Reduction Exemption is N or blank, Zone Name must not be populated. |
| E4588 | If Michigan Strategic Fund (MSF) Resolution is Y, MSF ESA Exemption Resolution percentage must be populated with 100 or 50 or if Michigan Strategic Fund (MSF) Resolution is N or blank, MSF ESA Exemption Resolution percentage must not be populated. |
| E4589 | If Michigan Strategic Fund (MSF) Resolution is Y, Expiration Date (MSF) must be populated in the format MM/DD/YYYY or if Michigan Strategic Fund (MSF) Resolution is N or blank, Expiration Date (MSF) must not be populated. |
| E4590 | If Michigan Strategic Fund (MSF) Resolution is Y, Effective Date (MSF) must be populated in the format MM/DD/YYYY or if Michigan Strategic Fund (MSF) Resolution is N or blank, Effective Date (MSF) must not be populated. |
| E4591 | If Michigan Strategic Fund (MSF) Resolution is Y, Certificate Number (MSF) must be populated in the format YYYY-### or if Michigan Strategic Fund (MSF) Resolution is N or blank, Certificate Number (MSF) must not be populated. |
| E4592 | If P.A. 328 Exemption is Y, Expiration Date (P.A.328) must be populated in the format MM/DD/YYYY or if P.A. 328 Exemption is N or blank, Expiration Date (P.A.328) must not be populated. |
| E4593 | If P.A. 328 Exemption is Y, Effective/Local Unit Resolution Date (P.A.328) must be populated in the format MM/DD/YYYY or if P.A. 328 Exemption is N or blank, Effective/Local Unit Resolution Date (P.A.328) must not be populated. |
| E4594 | If P.A. 328 Exemption is Y, Certificate Number (P.A.328) must be populated in the format ###-YYYY or if P.A. 328 Exemption is N or blank, Certificate Number (P.A.328) must not be populated. |
| E4595 | If IFT(P.A. 198) Exemption is Y, Expiration Date (IFT P.A.198) must be populated in the format MM/DD/YYYY or if IFT(P.A. 198) Exemption is N or blank, Expiration Date (IFT P.A.198) must not be populated. |
| E4596 | If IFT(P.A. 198) Exemption is Y, Effective Date (IFT P.A.198) must be populated in the format MM/DD/YYYY or if IFT(P.A. 198) Exemption is N or blank, Effective Date (IFT P.A.198) must not be populated. |
| E4597 | If IFT(P.A. 198) Exemption is Y, Certificate Number (IFT P.A.198) must be populated in the format YYYY-### or YYYY-###A or if IFT(P.A. 198) Exemption is N or blank, Certificate Number (IFT P.A.198) must not be populated. |
| E4598 | Duplicate parcel correction id for parcel. Parcel correction id must be unique if populated. |
| E20000 | This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. |
Flow-Through Entity (FTE) Tax Error Codes
| Error Code | Explanation of Error |
|---|---|
| FTE9010 | Unable to register this account. Please check the entries and try again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9020 | Unexpected error occurred while registering account. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9030 | Unable to validate FEIN/TR. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9040 | Unexpected error occurred while validating FEIN/TR. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9050 | Unexpected error occurred while submitting tax return. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9060 | Unexpected error occurred while saving tax return. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9070 | Unexpected error occurred while printing filed tax return. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9080 | Unexpected error occurred while connecting to payment system. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE20000 | An unexpected error has occurred. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below, or select the "Try Again" button to visit the home page. |
| FTE9100 | Unable to upload - the file you are attempting to upload is missing mandatory return information. Please check the file before attempting to upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9110 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9120 | The system is unable to upload the file. The system's security is compromised due to a virus/malware that has been identified in the file. |
| FTE9130 | The file size you are trying to upload is too large. The system is unable to upload a single file larger than 10MB. Try reducing the size by splitting data into multiple files. You can save and upload multiple files. If you continue to receive the message see "Troubleshooting MTO Error Messages" below. |
| FTE9140 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9150 | The file you are trying to upload is not in an accepted file format. Please re-save the file in the following format as an Excel (.xlsx or .xls) file. Please reference the file format instructions located within the excel document, save and upload again. |
| FTE9160 | The file you are trying to upload is too small to contain a ".xlsx or .xls" file or is empty. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9170 | The file you are trying to upload is too large. The system cannot upload files greater than 100KB. Reduce the size of the file and reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9180 | The file you are trying to upload is too small to contain a ".xlsx or .xls" file or is empty. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9190 | We are unable to upload a single file with greater than 1000 members. Please reduce the number of members and save and upload the file again. If you continue to receive this message please reference the file format instructions located within the excel document. Save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9200 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9210 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9220 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9230 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9240 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9250 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9260 | The file you are trying to upload has an invalid identification number format (FEIN), only the numerical portion of the (FEIN or SSN) should be used. If using a "TR" number the format should begin with "TR" followed by numbers. Please verify that the file you are attempting to upload is properly formated. Please reference the file format instructions located within the excel document, save and upload again. |
| FTE9270 | The Share of Income information you are attempting to upload contains negative or decimal values. Only positive numbers with no decimals are allowed. Please reference the file format instructions located within the excel document and save and upload again. |
| FTE9280 | The Michigan Share of Income information you are trying to upload contains negative or decimal values. Only positive numbers with no decimals are allowed. Please reference the file format instructions located within the excel document and save and upload again. |
| FTE9290 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9300 | Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9310 | Unable to validate shared secrets. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9320 | Unable to retrieve your business relationship(s). Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9330 | Unable to display Filed Returns. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9340 | Unable to retrieve business Summary page. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9350 | Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9370 | Unable to load Saved Tax Return. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9380 | Unable to retrieve tax return form. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9390 | Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9400 | Unable to remove access right(s). Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9410 | Unable to retrieve processed payments records. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9430 | Unable to retrieve letters. Please submit your request again. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9440 | Unable to retrieve original return data. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9450 | Unable to display tax return. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9460 | The excel file you attempted to upload contains duplicated FEINs in Form 5773 and/or Form 5774. Please reference the file format instructions located within the excel document, save, and upload again. |
| FTE9470 | The excel file you attempted to upload contains duplicated FEIN and/or SSN values in Form 5774. Please reference the file format instructions located within the excel document, save, and upload again. |
| FTE9490 | An unexpected error occured when submitting your request. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9500 | The system is unable to submit your request for an extension. The request made for the extension was received past the due date or Treasury has received more then one extension request. |
| FTE9510 | Unable to retrive extension status. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9520 | Unexpected error occurred while UPE operation. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
Marihuana Retailer Excise (MRE) Tax Error Codes
| Error Code | Explanation of Error |
|---|---|
| MRE8010 | Unable to validate business account number. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8020 | Unable to retrieve your business relationships. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8030 | Unable to retrieve Business Details data. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8040 | Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8050 | Unable to validate shared secrets. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8060 | Unable to register for sales tax. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8070 | Unable to validate the location license number. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8080 | Unable to retrieve your business locations. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8090 | Unable to retrieve your business locations. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8100 | Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8110 | Unable to retrieve tax return form. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8120 | Unable to submit return. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8130 | Unable to display tax return. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8140 | Unable to connect to the Treasury Payment System (JPM Chase). To process a payment use the "Make a Payment" or "Fast Pay" options. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8150 | Unable to retrieve processed payments records. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8170 | Unable to retrieve original return data. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8180 | Unable to display filed returns. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8190 | Unable to display tax return. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8200 | The system is unable to retrieve the payment voucher you are requesting. Please submit your request again. If you continue to receive the message see "Troubleshooting MTO Error Messages" below. |
| MRE8210 | Unable to retrieve payment voucher pdf. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8220 | Unable to retrieve letters. Please submit your request again. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8230 | Unable to retrieve letter pdf. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8240 | Unable to remove all access rights. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE20000 | This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below. |
Sales, Use, and Withholding (SUW) Tax Error Codes
SUW Module Errors
| Error Code | Explanation of Error |
|---|---|
| S3010 | Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3020 | Unable to submit return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3030 | Unable to save return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3040 | Unable to display Amend Tax Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3050 | Unable to display Filed Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3060 | Unable to display tax return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3070 | Unable to connect to the Treasury Payment System (JPM Chase). If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3080 | Unable to retrieve processed payments records. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
W-2 Errors
| Error Code | Explanation of Error |
|---|---|
| S3090 | The file you are trying to upload is too small to include a wage record or is empty. |
| S3100 | The file you are trying to upload has an invalid file extension. Documents in other formats may be re-saved in acceptably formatted (.pdf, .jpg, .jpeg, .tiff, .tif ) files only and then uploaded. |
| S3110 | The file size you are trying to upload is too large. The system is unable to upload a single file larger than 10MB. Try reducing the size by splitting data into multiple files. You can save and upload multiple files. |
| S3120 | The system is unable to upload the file. The system's security is compromised due to a virus/malware that has been identified in the file. |
| S3130 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3140 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3150 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3160 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3170 | Unable to retrieve W2 records data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
Fuel Credit Errors
| Error Code | Explanation of Error |
|---|---|
| S3180 | Unable to retrieve Fuel Credit Refund history. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3190 | Unable to submit Fuel Credit Refund request. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3200 | Unable to retrieve Payment Voucher data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
New Redesign Errors
| Error Code | Explanation of Error |
|---|---|
| S3210 | Unable to validate FEIN/TR number. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3220 | Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3230 | Unable to validate shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3240 | Unable to retrieve your business relationship(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3250 | Unable to retrieve business Summary page. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3260 | Unable to remove access right(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3270 | Unable to update access right(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3280 | Unable to retrieve Correspondence. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3290 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3300 | Unable to load Additional/Additional Amended Tax Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3310 | Unable to load Saved Tax Return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3320 | Unable to load Amend Tax Return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S20000 | This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below. |
Streamlined Sales Tax Errors
| Error Code | Explanation of Error |
|---|---|
| SST20020 | The Streamlined Sales Tax (SST) Application is unavailable at this time due to maintenance/upgrade. Please try again later. |
Troubleshooting MTO Error Messages
If you repeatedly receive an MTO error message, complete all of the following steps. Be sure to reattempt your MTO transaction after each step:
- Verify you are using an MTO supported web browser: Chrome, Edge, Firefox, Safari
- Log out of the MTO session and exit the browser completely
- Shutdown computer and restart
- Clear browser cache
- Switch web browsers and/or computers if possible
If you continue to receive the error message after completing the steps referenced above, please contact the Treasury Customer Service Center during normal business hours (Monday - Friday, 8:00 am - 4:30 pm EST):
- ESA: 517-241-0310
- Registration and SUW: 517-636-6925