| Error Code | Explanation of Error |
|---|---|
| E4010 | Failed to retrieve parcel data. Please try again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4020 | Failed to retrieve yearly returns data. Please try again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4030 | Failed to submit the return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4040 | Failed to connect to the Treasury Payment System (JPM Chase). To process your payment use the "Make a Payment" option. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4050 | Unable to retrieve summary data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4060 | Unable to validate FEIN/TR number. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4070 | Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4080 | Unable to validate shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4090 | Unable to retrieve your business relationship(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4100 | Unable to remove access right(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4110 | Unable to retrieve business Summary page. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4120 | Unable to retrieve Correspondence. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E4130 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| E20000 | This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. |
| Error Code | Explanation of Error |
|---|---|
| FTE9010 | Unable to register this account. Please check the entries and try again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9020 | Unexpected error occurred while registering account. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9030 | Unable to validate FEIN/TR. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9040 | Unexpected error occurred while validating FEIN/TR. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9050 | Unexpected error occurred while submitting tax return. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9060 | Unexpected error occurred while saving tax return. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9070 | Unexpected error occurred while printing filed tax return. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9080 | Unexpected error occurred while connecting to payment system. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE20000 | An unexpected error has occurred. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below, or select the "Try Again" button to visit the home page. |
| FTE9100 | Unable to upload - the file you are attempting to upload is missing mandatory return information. Please check the file before attempting to upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9110 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9120 | The system is unable to upload the file. The system's security is compromised due to a virus/malware that has been identified in the file. |
| FTE9130 | The file size you are trying to upload is too large. The system is unable to upload a single file larger than 10MB. Try reducing the size by splitting data into multiple files. You can save and upload multiple files. If you continue to receive the message see "Troubleshooting MTO Error Messages" below. |
| FTE9140 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9150 | The file you are trying to upload is not in an accepted file format. Please re-save the file in the following format as an Excel (.xlsx or .xls) file. Please reference the file format instructions located within the excel document, save and upload again. |
| FTE9160 | The file you are trying to upload is too small to contain a ".xlsx or .xls" file or is empty. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9170 | The file you are trying to upload is too large. The system cannot upload files greater than 100KB. Reduce the size of the file and reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9180 | The file you are trying to upload is too small to contain a ".xlsx or .xls" file or is empty. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9190 | We are unable to upload a single file with greater than 1000 members. Please reduce the number of members and save and upload the file again. If you continue to receive this message please reference the file format instructions located within the excel document. Save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9200 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9210 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9220 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9230 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9240 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9250 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9260 | The file you are trying to upload has an invalid identification number format (FEIN), only the numerical portion of the (FEIN or SSN) should be used. If using a "TR" number the format should begin with "TR" followed by numbers. Please verify that the file you are attempting to upload is properly formated. Please reference the file format instructions located within the excel document, save and upload again. |
| FTE9270 | The Share of Income information you are attempting to upload contains negative or decimal values. Only positive numbers with no decimals are allowed. Please reference the file format instructions located within the excel document and save and upload again. |
| FTE9280 | The Michigan Share of Income information you are trying to upload contains negative or decimal values. Only positive numbers with no decimals are allowed. Please reference the file format instructions located within the excel document and save and upload again. |
| FTE9290 | We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9300 | Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9310 | Unable to validate shared secrets. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9320 | Unable to retrieve your business relationship(s). Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9330 | Unable to display Filed Returns. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9340 | Unable to retrieve business Summary page. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9350 | Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9370 | Unable to load Saved Tax Return. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9380 | Unable to retrieve tax return form. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9390 | Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9400 | Unable to remove access right(s). Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9410 | Unable to retrieve processed payments records. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9430 | Unable to retrieve letters. Please submit your request again. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9440 | Unable to retrieve original return data. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9450 | Unable to display tax return. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9460 | The excel file you attempted to upload contains duplicated FEINs in Form 5773 and/or Form 5774. Please reference the file format instructions located within the excel document, save, and upload again. |
| FTE9470 | The excel file you attempted to upload contains duplicated FEIN and/or SSN values in Form 5774. Please reference the file format instructions located within the excel document, save, and upload again. |
| FTE9490 | An unexpected error occured when submitting your request. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9500 | The system is unable to submit your request for an extension. The request made for the extension was received past the due date or Treasury has received more then one extension request. |
| FTE9510 | Unable to retrive extension status. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| FTE9520 | Unexpected error occurred while UPE operation. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below. |
| Error Code | Explanation of Error |
|---|---|
| MRE8010 | Unable to validate business account number. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8020 | Unable to retrieve your business relationships. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8030 | Unable to retrieve Business Details data. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8040 | Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8050 | Unable to validate shared secrets. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8060 | Unable to register for sales tax. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8070 | Unable to validate the location license number. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8080 | Unable to retrieve your business locations. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8090 | Unable to retrieve your business locations. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8100 | Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8110 | Unable to retrieve tax return form. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8120 | Unable to submit return. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8130 | Unable to display tax return. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8140 | Unable to connect to the Treasury Payment System (JPM Chase). To process a payment use the "Make a Payment" or "Fast Pay" options. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8150 | Unable to retrieve processed payments records. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8170 | Unable to retrieve original return data. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8180 | Unable to display filed returns. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8190 | Unable to display tax return. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8200 | The system is unable to retrieve the payment voucher you are requesting. Please submit your request again. If you continue to receive the message see "Troubleshooting MTO Error Messages" below. |
| MRE8210 | Unable to retrieve payment voucher pdf. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8220 | Unable to retrieve letters. Please submit your request again. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8230 | Unable to retrieve letter pdf. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE8240 | Unable to remove all access rights. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below. |
| MRE20000 | This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below. |
| Error Code | Explanation of Error |
|---|---|
| S3010 | Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3020 | Unable to submit return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3030 | Unable to save return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3040 | Unable to display Amend Tax Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3050 | Unable to display Filed Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3060 | Unable to display tax return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3070 | Unable to connect to the Treasury Payment System (JPM Chase). If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3080 | Unable to retrieve processed payments records. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| Error Code | Explanation of Error |
|---|---|
| S3090 | The file you are trying to upload is too small to include a wage record or is empty. |
| S3100 | The file you are trying to upload has an invalid file extension. Documents in other formats may be re-saved in acceptably formatted (.pdf, .jpg, .jpeg, .tiff, .tif ) files only and then uploaded. |
| S3110 | The file size you are trying to upload is too large. The system is unable to upload a single file larger than 10MB. Try reducing the size by splitting data into multiple files. You can save and upload multiple files. |
| S3120 | The system is unable to upload the file. The system's security is compromised due to a virus/malware that has been identified in the file. |
| S3130 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3140 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3150 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3160 | An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3170 | Unable to retrieve W2 records data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| Error Code | Explanation of Error |
|---|---|
| S3180 | Unable to retrieve Fuel Credit Refund history. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3190 | Unable to submit Fuel Credit Refund request. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3200 | Unable to retrieve Payment Voucher data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| Error Code | Explanation of Error |
|---|---|
| S3210 | Unable to validate FEIN/TR number. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3220 | Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3230 | Unable to validate shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3240 | Unable to retrieve your business relationship(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3250 | Unable to retrieve business Summary page. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3260 | Unable to remove access right(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3270 | Unable to update access right(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3280 | Unable to retrieve Correspondence. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3290 | Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3300 | Unable to load Additional/Additional Amended Tax Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3310 | Unable to load Saved Tax Return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S3320 | Unable to load Amend Tax Return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| S20000 | This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below. |
If you repeatedly receive an MTO error message, complete all of the following steps. Be sure to reattempt your MTO transaction after each step:
If you continue to receive the error message after completing the steps referenced above, please contact the Treasury Customer Service Center during normal business hours (Monday - Friday, 8 am - 4:30 pm EST):
