Skip to main content

Tax Services Error Codes

Essential Services Assessment (ESA) Error Codes

Error Code Explanation of Error
E4010 Failed to retrieve parcel data. Please try again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4020 Failed to retrieve yearly returns data. Please try again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4030 Failed to submit the return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4040 Failed to connect to the Treasury Payment System (JPM Chase). To process your payment use the "Make a Payment" option. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4050 Unable to retrieve summary data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4060 Unable to validate FEIN/TR number. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4070 Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4080 Unable to validate shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4090 Unable to retrieve your business relationship(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4100 Unable to remove access right(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4110 Unable to retrieve business Summary page. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4120 Unable to retrieve Correspondence. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E4130 Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
E20000 This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details.

Flow-Through Entity (FTE) Tax Error Codes

Error Code Explanation of Error
FTE9010 Unable to register this account. Please check the entries and try again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9020 Unexpected error occurred while registering account. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9030 Unable to validate FEIN/TR. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9040 Unexpected error occurred while validating FEIN/TR. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9050 Unexpected error occurred while submitting tax return. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9060 Unexpected error occurred while saving tax return. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9070 Unexpected error occurred while printing filed tax return. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9080 Unexpected error occurred while connecting to payment system. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE20000 An unexpected error has occurred. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below, or select the "Try Again" button to visit the home page.
FTE9100 Unable to upload - the file you are attempting to upload is missing mandatory return information. Please check the file before attempting to upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9110 An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9120 The system is unable to upload the file. The system's security is compromised due to a virus/malware that has been identified in the file.
FTE9130 The file size you are trying to upload is too large. The system is unable to upload a single file larger than 10MB. Try reducing the size by splitting data into multiple files. You can save and upload multiple files. If you continue to receive the message see "Troubleshooting MTO Error Messages" below.
FTE9140 An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9150 The file you are trying to upload is not in an accepted file format. Please re-save the file in the following format as an Excel (.xlsx or .xls) file. Please reference the file format instructions located within the excel document, save and upload again.
FTE9160 The file you are trying to upload is too small to contain a ".xlsx or .xls" file or is empty. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9170 The file you are trying to upload is too large. The system cannot upload files greater than 100KB. Reduce the size of the file and reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9180 The file you are trying to upload is too small to contain a ".xlsx or .xls" file or is empty. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9190 We are unable to upload a single file with greater than 1000 members. Please reduce the number of members and save and upload the file again. If you continue to receive this message please reference the file format instructions located within the excel document. Save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9200 We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9210 We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9220 We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9230 We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9240 We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9250 We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9260 The file you are trying to upload has an invalid identification number format (FEIN), only the numerical portion of the (FEIN or SSN) should be used. If using a "TR" number the format should begin with "TR" followed by numbers. Please verify that the file you are attempting to upload is properly formated. Please reference the file format instructions located within the excel document, save and upload again.
FTE9270 The Share of Income information you are attempting to upload contains negative or decimal values. Only positive numbers with no decimals are allowed. Please reference the file format instructions located within the excel document and save and upload again.
FTE9280 The Michigan Share of Income information you are trying to upload contains negative or decimal values. Only positive numbers with no decimals are allowed. Please reference the file format instructions located within the excel document and save and upload again.
FTE9290 We are unable to upload as the file format is incorrect. Please reference the file format instructions located within the excel document, save and upload again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9300 Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9310 Unable to validate shared secrets. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9320 Unable to retrieve your business relationship(s). Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9330 Unable to display Filed Returns. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9340 Unable to retrieve business Summary page. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9350 Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9370 Unable to load Saved Tax Return. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9380 Unable to retrieve tax return form. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9390 Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9400 Unable to remove access right(s). Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9410 Unable to retrieve processed payments records. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9430 Unable to retrieve letters. Please submit your request again. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9440 Unable to retrieve original return data. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9450 Unable to display tax return. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9460 The excel file you attempted to upload contains duplicated FEINs in Form 5773 and/or Form 5774. Please reference the file format instructions located within the excel document, save, and upload again.
FTE9470 The excel file you attempted to upload contains duplicated FEIN and/or SSN values in Form 5774. Please reference the file format instructions located within the excel document, save, and upload again.
FTE9490 An unexpected error occured when submitting your request. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9500 The system is unable to submit your request for an extension. The request made for the extension was received past the due date or Treasury has received more then one extension request.
FTE9510 Unable to retrive extension status. Please submit your request again. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.
FTE9520 Unexpected error occurred while UPE operation. Please check again later. If you continue to receive this message. see "Troubleshooting MTO Error Messages" below.

Marihuana Retailer Excise (MRE) Tax Error Codes

Error Code Explanation of Error
MRE8010 Unable to validate business account number. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8020 Unable to retrieve your business relationships. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8030 Unable to retrieve Business Details data. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8040 Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8050 Unable to validate shared secrets. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8060 Unable to register for sales tax. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8070 Unable to validate the location license number. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8080 Unable to retrieve your business locations. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8090 Unable to retrieve your business locations. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8100 Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8110 Unable to retrieve tax return form. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8120 Unable to submit return. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8130 Unable to display tax return. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8140 Unable to connect to the Treasury Payment System (JPM Chase). To process a payment use the "Make a Payment" or "Fast Pay" options. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8150 Unable to retrieve processed payments records. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8170 Unable to retrieve original return data. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8180 Unable to display filed returns. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8190 Unable to display tax return. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8200 The system is unable to retrieve the payment voucher you are requesting. Please submit your request again. If you continue to receive the message see "Troubleshooting MTO Error Messages" below.
MRE8210 Unable to retrieve payment voucher pdf. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8220 Unable to retrieve letters. Please submit your request again. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8230 Unable to retrieve letter pdf. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE8240 Unable to remove all access rights. Please submit your request again. If you continue to receive this message see "Troubleshooting MTO Error Messages" below.
MRE20000 This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below.

Sales, Use, and Withholding (SUW) Tax Error Codes

SUW Module Errors

Error Code Explanation of Error
S3010 Unable to load Required Tax Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3020 Unable to submit return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3030 Unable to save return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3040 Unable to display Amend Tax Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3050 Unable to display Filed Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3060 Unable to display tax return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3070 Unable to connect to the Treasury Payment System (JPM Chase). If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3080 Unable to retrieve processed payments records. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.

W-2 Errors

Error Code Explanation of Error
S3090 The file you are trying to upload is too small to include a wage record or is empty.
S3100 The file you are trying to upload has an invalid file extension. Documents in other formats may be re-saved in acceptably formatted (.pdf, .jpg, .jpeg, .tiff, .tif ) files only and then uploaded.
S3110 The file size you are trying to upload is too large. The system is unable to upload a single file larger than 10MB. Try reducing the size by splitting data into multiple files. You can save and upload multiple files.
S3120 The system is unable to upload the file. The system's security is compromised due to a virus/malware that has been identified in the file.
S3130 An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3140 An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3150 An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3160 An unexpected error occurred during file upload. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3170 Unable to retrieve W2 records data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.

Fuel Credit Errors

Error Code Explanation of Error
S3180 Unable to retrieve Fuel Credit Refund history. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3190 Unable to submit Fuel Credit Refund request. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3200 Unable to retrieve Payment Voucher data. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.

New Redesign Errors

Error Code Explanation of Error
S3210 Unable to validate FEIN/TR number. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3220 Unable to retrieve shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3230 Unable to validate shared secrets. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3240 Unable to retrieve your business relationship(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3250 Unable to retrieve business Summary page. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3260 Unable to remove access right(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3270 Unable to update access right(s). Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3280 Unable to retrieve Correspondence. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3290 Unable to retrieve PDF file. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3300 Unable to load Additional/Additional Amended Tax Returns. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3310 Unable to load Saved Tax Return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S3320 Unable to load Amend Tax Return. Please submit your request again. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
S20000 This application has been taken down by Treasury. Check MTO Maintenance Outages or your MTO homepage for more details. If you receive this error message after the restore date and time, see "Troubleshooting MTO Error Messages" below.

Troubleshooting MTO Error Messages

If you repeatedly receive an MTO error message, complete all of the following steps. Be sure to reattempt your MTO transaction after each step:

  • Verify you are using an MTO supported web browser: Chrome, Edge, Firefox, Safari, Samsung Internet
  • Log out of the MTO session and exit the browser completely
  • Shutdown computer and restart
  • Clear browser cache
  • Switch web browsers and/or computers if possible

If you continue to receive the error message after completing the steps referenced above, please contact the Treasury Customer Service Center during normal business hours (Monday - Friday, 8 am - 4:30 pm EST):

  • ESA: 517-241-0310
  • Registration and SUW: 517-636-6925