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Collections eService Help Center: Account Representative Services

Collections eService Help Center: Account Representative Services

Access Account Representative Services

The Account Representatives Services portal allows access to Treasury collections account information when you are not liable or responsible for the debt. You are an account representative if you work with or on behalf of the liable individual or business to resolve the collection account. Account representatives include but are not limited to employees of a liable business, tax professionals, service providers, attorneys, agents, non-liable spouses, or family and friends. Using the Account Representatives Service portal does not make an account representative liable for the collection debt.

To use the Account Representative portal, you:

  • does not need a power of attorney authorization.
  • can connect to one or multiple collections accounts.
  • needs information about the collections account. This information can be found on any collections letter sent by Treasury.

The Account Representative portal allows you to:

  • view assessments, balances, and payment history,
  • make a payment, and
  • ask Treasury Collections a question.

Collections eService
Access Account Representative Services with Treasury Logo
View Collection Information with Treasury Logo

View Collection Information

This tutorial examines the process to view collections account information as an Account Representative Services user of the Collections eService. You can view amount due and payment history, view assessment information, view installment agreement details, and view collection correspondence sent by Treasury.

Make a Payment with Treasury Logo

Make a Payment

This tutorial examines the process to make an electronic collections payment as an Account Representative Services user of the Collections eService. These payments are set to process on the day they are initiated and cannot be cancelled or modified.

Ask a Question with Treasury Logo

Ask Collections a Question

This tutorial examines the process to send an electronic inquiry to Treasury Collections and receive a response as an Account Representative Services user of the Collections eService. You can ask questions about the collection account using General Inquiries or you can ask about offer in compromise.