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Tax Professionals eService Help Center

Tax Professionals eService Help Center

Tax Professionals eService

  • What is the difference between Michigan Treasury Online (MTO) and Tax Professionals eServices?

    Tax Professionals eService is a web service portal for service providers to ask questions quickly and securely on behalf of themselves or their individual income tax or business tax clients. Michigan Treasury Online (MTO) is Treasury's web service portal for business tax taxpayers and their service providers to file, pay, and manage their state-level taxes.

Tax Professionals Video Tutorials

  • Sales, Use, and Withholding Tax Inquiries

Error Handling Information

  • Technical Errors

    Technical errors are accompanied by an Error Code and Description on the screen. At the end of the Error Code, there is a 3-digit number. When calling Treasury providing that to the Customer Service representative that you speak to will expedite the process to get you back on track.

    eServices Technical error

  • Non-Technical Errors

    Non-Technical errors will display both with a Message (i.e. No Match Found) and instructions on how to resolve those errors.

    eServices Non-Technical error

    Potential Errors and the Actions Required to Resolve Them

    Error Text Action Required
    Verification
    Not Successful    		 Contact Treasury at 517-636-4486.
    No Match Found,
    Try Again    		 Click "Start Over" - this error indicates that you have provided a combination of information that doesn't match our records.
    Account Locked Please wait for 24 hours and try again.
    Duplicate Email Go to MiLogin and update your user profile. The same email cannot be used for multiple accounts.
    Login Failed Click "Go Home" to attempt to log in again.
    Missing Email Go to MiLogin and update your user profile with an email address.
    Connection Timeout Try your action again in a few minutes.

     

  • Error Codes

    The 3-digit number in the Error Code will allow you to do a little troubleshooting on your own. Below is a table of details on how to handle each code.

    Sub Code Possible Resolution
    000 Something went wrong, refresh your browser, and attempt the action again.
    001 There has been no activity on the page for 15 minutes. Refresh your browser and attempt the action again. 
    002 The information provided does not match anything on record. Check your entries for completeness and accuracy and try again.
    003 A connectivity issue has occurred. Please try again, and if the problem persists, contact Treasury.