Our Chatbots, Ourselves: Practical Strategies for AI Use in Libraries

AI literacy is often framed as a technical challenge: learning how tools work, writing better prompts, and keeping up with new platforms. But in practice, how we think and feel about AI plays just as big a role in how we use it.

This session focuses on the human side of AI literacy, inspired by the presenter’s doctoral research. We’ll explore how factors like confidence, trust, discomfort, and personal values shape the way librarians and patrons engage with AI tools. Through real-world examples from public library settings, such as reference interactions, patron questions about AI-generated information, and staff use of AI for programming and outreach, we’ll examine how these tools influence decision-making and critical thinking.

Attendees will leave with practical strategies to guide thoughtful AI use in their libraries. The goal is to move beyond basic tool use toward more intentional and responsible practice.

Learning Objectives:

• Describe what AI literacy looks like in everyday library work
• Recognize how personal reactions to AI shape how both staff and patrons use it
• Explain the importance of “thinking about your thinking” when deciding when and how to use AI
• Apply an ethical lens to common AI-related situations in libraries, including patron interactions and staff use

This project is made possible by grant funds from the U.S. Institute of Museum and Library Services (IMLS) administered by the State of Michigan through the Library of Michigan.