QSAC Applications are Currently on Hiatus
QSAC measures are on a three-year update and renewal schedule to ensure measures and libraries stay on top of quality service. The Library of Michigan works with volunteer librarians to revise the measures based on participating libraries’ experiences and new trends in library services, programs and technology. Due to staff vacancies, QSAC measures were last updated in December of 2019.
The position of Continuing Education Coordinator will begin this summer and will focus on updating the QSAC measures. As there are extensive revisions to be made, the program will be on hiatus until new, updated measures are completed. Stay tuned!
Get a QSAC logo! You can find jpgs of the QSAC logos by level below and you can also request a QSAC logo window cling for your building by contacting the Library of Michigan at 517-335-1516.
Welcome to the Quality Service Audit Checklist (QSAC) program. QSAC is a voluntary management standards program that assists public libraries by setting benchmarks for Governance & Administration, Human Resources, Services, Collection Development, Technology, Facilities & Equipment and Public Relations. The Library of Michigan recognizes public libraries as they achieve each level. Libraries can be certified at the Essential, Enhanced and Excellent levels.
Basic requirements for QSAC certification: To achieve certification at a level, a library must meet the requirements for state aid to public libraries, the measures at that level and the measures at all levels below that level.
To submit a QSAC application:
1. Click the link below for the level you wish to work on. Complete the form(s) for the level you wish to be certified for. Please note that in order to achieve Enhanced and Excellent levels, you must complete the level(s)under the one you wish to achieve. When the form is completed, you will automatically be redirected to the Certification form.
3. Upon completion, please sign (director and one trustee) the Certification Form and mail the completed form to the address listed. LM will purge incomplete applications after 6 months.
4. The Library of Michigan will send you a certificate, letter and a window cling and will also send a letter to your state representative and senator notifying them of your achievement. A sample press release is provided below.
5. If you plan to immediately apply for an additional certification level, Enhanced and/or Excellent, begin the same procedure with the new level and submit all completed applications together. You can also wait and submit your next certification level once you receive your initial Excellent certification.
6. All certified libraries need to reapply for certification every three years since the measures are updated on a three-year cycle.
Help: If you need to edit your report after submitting your certification form or if you have any questions, please contact the Library of Michigan 517-335-1516.
QSAC Forms
