Skip to main content
Crisis Communication: Preparing Before, During, and After the Unexpected

Crisis Communication: Preparing Before, During, and After the Unexpected

2026-11-18T14:00:00 2026-11-18T15:00:00 Crisis Communication: Preparing Before, During, and After the Unexpected

Every organization will face a crisis at some point. Whether it's a service disruption, controversial incident, safety concern, personnel issue, or natural disaster, the way leaders communicate can significantly influence public trust, staff confidence, and long-term outcomes.

This webinar explores the fundamentals of crisis communication and crisis leadership, with an emphasis on preparation, responsiveness, and recovery. Participants will learn practical strategies for developing a crisis communication framework, building key messages, preparing spokespersons, and responding effectively when situations arise.

As a result of this program, attendees will:

  • Understand the role of communication in effective crisis management
  • Identify the key components of a crisis communication plan
  • Learn how to prepare before a crisis occurs
  • Explore best practices for communicating during evolving situations
  • Understand how to rebuild trust and strengthen resilience

This project is made possible by grant funds from the U.S. Institute of Museum and Library Services (IMLS) administered by the State of Michigan through the Library of Michigan.

 , Michigan
Event Date

Start: November 18, 2026 2:00 PM

End: November 18, 2026 3:00 PM

Every organization will face a crisis at some point. Whether it's a service disruption, controversial incident, safety concern, personnel issue, or natural disaster, the way leaders communicate can significantly influence public trust, staff confidence, and long-term outcomes.

This webinar explores the fundamentals of crisis communication and crisis leadership, with an emphasis on preparation, responsiveness, and recovery. Participants will learn practical strategies for developing a crisis communication framework, building key messages, preparing spokespersons, and responding effectively when situations arise.

As a result of this program, attendees will:

  • Understand the role of communication in effective crisis management
  • Identify the key components of a crisis communication plan
  • Learn how to prepare before a crisis occurs
  • Explore best practices for communicating during evolving situations
  • Understand how to rebuild trust and strengthen resilience

This project is made possible by grant funds from the U.S. Institute of Museum and Library Services (IMLS) administered by the State of Michigan through the Library of Michigan.

Click here to register online
PCI Webinar LSTA Library Development Virtual For Libraries

Related Events

Grants Office Hours
Join our monthly discussion about all things grants. Discuss questions about Library of Michigan grants or grants in general with staff from the Library of Michigan. We will cover planning programs, developing budgets, issues with partnerships, evaluation, managing the grant requirements, funder relationships and anything else you’d like to discuss.

The Real Deal Conquering Imposter Syndrome
You ARE the real deal, so let’s figure out how to shut down negative thinking and feeling patterns with helpful techniques and activities.

Back to Basics with Public Speaking
Through this workshop you will learn how to prepare for your next speaking engagement and reduce your speaking anxiety as well as how to harness public speaking anxiety while presenting.

Digital Collections Office Hours
Join our monthly discussion about all things digital. Discuss questions regarding digitization, digital collections, and digital preservation with staff from the Library of Michigan, DPLA Michigan Service Hub, and Michigan Digital Preservation Network.

Michigan Library Director Virtual Meeting
Monthly meeting of Michigan library directors to hear updates on news and resources from the Library of Michigan and get answers to current questions.

Building Community-Based Summers: Tri-State In-Person Workshops - Jackson
These BCBS Workshops are being offered to any IN, MI, and OH library workers who are interested in evaluating and reassessing their summer services. Attendees will participate in a variety of activities to help them view their summer services through fresh eyes at a critical time of the year as they plan for next summer.