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Appendix C - Services

Are you offering library services and programs to your entire community? The first of two primary functions of a library is to offer library services and programs to each group within your community. Well-planned programs attract new audiences and encourage use of library materials. Reliable services provide information to users of all abilities.


  • Assessing Service Quality: Satisfying the Expectations of Library Customers by Peter Hernon and Ellen Altman. Chicago: ALA, 2010.

Reference Services

Services to Businesses

  • Small Business and the Public Library: Strategies for a Successful Partnership by Luise Weiss, Sophia Serlis-McPhillips and Elizabeth Malafi. Chicago: ALA, 2010.

Services to Children

Services to Senior Populations

Services to Non-English Populations

Services to Young Adults

  • Multicultural Programs for Tweens and Teens by Linda Alexander and Nahyun Kwon. Chicago: YALSA/ALA, 2009.
  • Teens and Libraries: Getting It Right by Virginia Walter and Elaine Meyers. Chicago: ALA, 2003.
  • Young Adult Library Services Association - National Guidelines, Young Adult Programming
  • Young Adult Library Services Association - Teen Services Evaluation Tool
  • Risky Business: Taking and Managing Risks in Library Services for Teens by Linda Braun, Hillias Jack Martin, and Connie Urquhart. Chicago: ALA, 2011.

Services to Hearing Impaired, Speech Impaired, Blind and Disabled Populations

Services to Low Income Populations

  • Public Library Services for the Poor by Leslie Edmonds Holt and Glen E. Holt. Chicago: ALA, 2010.

Literacy Services

Technology Services

Evaluating Library Services & Programs

Library Statistics

Useful statistics to maintain for your library

  • Author/title and subject fill rates
  • Browsing fill rates
  • Circulation
  • Circulation per capita
  • Collection Sizes
  • Community demographics
  • Library Registrations
  • Library Visits
  • Reference transactions
  • Reference transactions per capita
  • Program Attendance
  • Program Attendance per capita
  • Turnover rates
  • Visits
  • Visits per capita