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Research and Development Credit

Research and Development Credit

Error Codes

Error Code Explanation of Error
RDC11010 The Research and Development Credit application was not able to validate the FEIN due to a technical issue.
RDC11020 Functionality to print Research and Development Credit draft form data or Print the Research and Development Credit Application has failed.
RDC11030 The Research and Development Credit application was not able to fetch the Research and Development Credit form fields.
RDC11040 The Research and Development Credit application was not able to submit the Research and Development Credit form.
RDC11050 Invalid FEIN entered in the Validate Taxpayer Details screen.
RDC20000 Error occurred while retrieving FEIN from session. FEIN is null or empty in the session.
RDC20020 The Research & Development Credit application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below.
RDC20040 An unexpected error has occurred. Please try again, and if you continue to receive this error message. see "Troubleshooting MTO Error Messages" below.

Troubleshooting MTO Error Messages

If you repeatedly receive an MTO error message, complete all of the following steps. Be sure to reattempt your MTO transaction after each step:

  • Verify you are using an MTO supported web browser: Chrome, Edge, Firefox, Safari
  • Log out of the MTO session and exit the browser completely
  • Shutdown computer and restart
  • Clear browser cache
  • Switch web browsers and/or computers if possible

If you continue to receive the error message after completing the steps referenced above, please contact the Treasury Customer Service Center during normal business hours (Monday - Friday, 8:00 am - 4:30 pm EST):

  • ESA: 517-241-0310
  • Registration and SUW: 517-636-6925