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Research and Development Credit
Research and Development Credit
Error Codes
| Error Code | Explanation of Error |
|---|---|
| RDC11010 | The Research and Development Credit application was not able to validate the FEIN due to a technical issue. |
| RDC11020 | Functionality to print Research and Development Credit draft form data or Print the Research and Development Credit Application has failed. |
| RDC11030 | The Research and Development Credit application was not able to fetch the Research and Development Credit form fields. |
| RDC11040 | The Research and Development Credit application was not able to submit the Research and Development Credit form. |
| RDC11050 | Invalid FEIN entered in the Validate Taxpayer Details screen. |
| RDC20000 | Error occurred while retrieving FEIN from session. FEIN is null or empty in the session. |
| RDC20020 | The Research & Development Credit application is unavailable at this time due to maintenance/upgrade. Please try again later. If you continue to receive this message, see "Troubleshooting MTO Error Messages" below. |
| RDC20040 | An unexpected error has occurred. Please try again, and if you continue to receive this error message. see "Troubleshooting MTO Error Messages" below. |
Troubleshooting MTO Error Messages
If you repeatedly receive an MTO error message, complete all of the following steps. Be sure to reattempt your MTO transaction after each step:
- Verify you are using an MTO supported web browser: Chrome, Edge, Firefox, Safari
- Log out of the MTO session and exit the browser completely
- Shutdown computer and restart
- Clear browser cache
- Switch web browsers and/or computers if possible
If you continue to receive the error message after completing the steps referenced above, please contact the Treasury Customer Service Center during normal business hours (Monday - Friday, 8:00 am - 4:30 pm EST):
- Essential Services Assessment (ESA): 517-241-0310
- Registration and SUW: 517-636-6925