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General Communication Tips

Individual Income Tax Tips
General Communication Tips

  1. Michigan Treasury eServices is generally the best way to communicate with Treasury.

    During tax season, call volumes can be very high. Even with the new callback option, wait times can add up. Sending a secure online message in Michigan Treasury eServices allows users to ask questions any time and receive a direct response from Treasury within three business days –without waiting on hold.

  2. The MiTreasury eServices - Citizen Portal is for individual taxpayers to access their own accounts. Third parties (including but not limited to tax professionals, service providers, and attorneys) should use the MiTreasury eServices - Business Portal.

    Using the correct portal ensures users can access the tools designed for their needs and keeps taxpayer information secure.

  3. Respond promptly and completely to Treasury letters using the instructions provided in the letter. Responses must fully address all inquiries outlined in the letter.

    Incomplete or late responses to Treasury letters can lead to processing delays, denial of credits or refunds, and, in some cases, prevent the return from being processed.

  4. Update your address with Treasury when it changes. Address changes can be submitted through Michigan Treasury eServices, by phone, or by mail.

    Treasury letters and refunds are sent to the most recent address provided (generally the address on your last tax return).