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Miscellaneous MTO Questions

Miscellaneous MTO Questions

  • I made a mistake on my tax return. How do I correct it on MTO?

    Under each tax portal, you have the ability to amend and pay a processed return.

  • I am having trouble accessing MTO content - the webpage will not load or I do not see all my information; what should I do?

    Check the MTO outage messaging. If there are no reported outages, check the following:

    • Browser compatibility - MTO is supported by Google Chrome, Microsoft Edge, Firefox, and Safari
    • Multiple sessions - ensure you do not have an active MTO session in multiple browsers or tabs
    • Internet connectivity issues - verify that you have an active internet connection 
    • Time out after inactivity- verify that your browser is working to establish a connection with MTO. If not, refresh your browser.

    If you are still experiencing problems, contact the Customer Contact Unit at 517-636-6925.

  • Can I view Treasury correspondence in MTO?

    Correspondence issued by Treasury is viewable within the tax portals in MTO. Collection correspondence is not available in MTO.

  • Will MTO automatically log me out?

    Yes, MTO will timeout after 10 minutes of inactivity. Typing and clicking are considered activity. If the system automatically logs you out, you will lose any unsaved or unsubmitted information.

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