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DTMB Strategic Plan

Mission and Vision

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Mission

DTMB drives efficiency, connects customers to services, and delivers solutions that enable government to serve the residents, visitors, and businesses of Michigan.
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Vision

To empower our employees and partners to achieve success, while being a best-in-class model for effective public services. 

Our Values

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Belonging

Embrace diversity and foster collaboration. 

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Customer Service

Deliver value while being understanding and professional. 

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Engagement

Be present and a positive influence. 

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Excellence

Always do your best. 

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Integrity

Always do what is right.

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Teamwork

Work together to meet our goals. 

Goals

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Service Delivery

Advance performance of services that we provide to our customers. 

Objective: Apply a universally applicable service measurement methodology. 

Objective: Establish a method to adjust services to meet acceptable service levels and evaluate opportunities for advancements. 

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Employee Engagement

Foster a workplace culture rooted in equity and inclusion that encourages employees to thrive. 

Objective: Develop and implement engagement action plans that are based on each employee engagement survey. 

Objective: Develop and implement strategies to support employee well-being and whole health. 
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Customer Relationships

Strengthen strategic partnerships with our customers and stakeholders. 

Objective: Ensure cost-value analysis is clearly communicated to customer representatives and advise on operational impacts. 

Objective: Seek customer feedback on service delivery and develop and implement action plans. 

Objective: Ensure documentation of the customer experience for high-value, customer-facing DTMB services and identify areas for improvement. 
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Cost-Effectiveness

Ensure a clear and measurable value for expenditures. 

Objective: Develop consistent cost reporting, projections, and forecasting for services offered. 

Objective: Define business value and acceptable service-level for each DTMB service offering.  
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Communication

Apply consistent practices and expectations for communication internally and with those we serve. 

Objective: Identify DTMB’s criteria for effective communication internally and with customers. 

Objective: Create comprehensive communication guidelines that will be accessible to all employees. 

Objective: Implement training programs for employees aligned to communication guidelines. 

Objective: Establish methods to monitor compliance with communication guidelines. Use findings to make data-driven improvements to communication practices. 

Strategic IT Initiatives

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Cloud Smart

Align technology processes with a business-driven cloud strategy to support business outcome targets. Engage in modern digital transformation and enable automation.. 

What is Cloud Smart? 

Cloud Smart is an innovative strategy for efficient, secure, cost-effective, scalable, and resilient infrastructure deployment leveraging public and private clouds according to agency business requirements and priorities.

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DevSecOps

Establish a State of Michigan DevSecOps strategic governance model, develop implementation framework, and define operational model. 

What is DevSecOps? 

This set of practices automate the build, test, and delivery processes, between the development and IT teams, making the processes faster and more reliable.

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Digital Experience

Simplify and enhance digital interactions with the State of Michigan, ensuring a seamless and meaningful experience for our users.. 

What is Digital Experience? 

Digital Experience is the aggregate of a person’s perceptions, feelings and associations around their engagement with a service. 

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Zero Trust

Adopt and mature zero trust architecture to provide the State of Michigan more security without impacting business, making it easier for users and harder for hackers.

What is Zero Trust? 

Never trust, always verify.

Zero trust is a network security philosophy that states no one inside or outside the network should be trusted unless their identification has been thoroughly checked.

 A zero trust network security model is based on identity authentication instead of trusting users based on their position relative to your network.