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Michigan recognized for human-centered excellence in IT

State receives multiple awards for putting resident experience at the center of their work while also embracing cutting-edge technologies

LANSING Mich. - On Sept. 25, the Center for Digital Government announced that the State of Michigan was awarded an A rating as part of the Digital States Survey. The survey provides information to evaluate states’ use of technology to improve service delivery and constituent engagement, increase capacity, streamline operations, and achieve other state priorities—assigning a letter grade based on quantifiable results.

The Michigan Department of Technology, Management & Budget (DTMB) has consistently embraced a human-centric approach to technology modernization in recent years, which has allowed the state to establish itself as a national technology leader. This year, Michigan remained at the top of the pack by maintaining its 2022 grade A rating for the 2024 Digital States Survey and also received an Outstanding Achievement award in Public Safety, Emergency Management, Criminal Justice, and Corrections.

“Building trust with our customers, ensuring accessibility and creating a more unified digital experience are our top priorities,” said Laura Clark, chief information officer for the State of Michigan. “When citizens interact with us, our goal is to make their transition from one platform to another, and from one agency to another, as seamless and easy as possible.”

DTMB was recognized for its work with its public safety agencies to develop a program called Set Aside, which removes qualifying criminal convictions from an individual’s publicly available criminal history record. The program is part of Michigan’s “Clean Slate” legislative package which allows individuals to set aside some past convictions.

DTMB has also been recognized for updates to MiLogin, a single sign-on system for users to more easily access state services. The platform allows nearly 9 million Michigan residents to securely access services like unemployment insurance, driver’s license renewals, and Medicaid with a single credential. The state also uses an enterprise design system to help ensure state websites and applications follow similar designs, so residents can navigate them easily.

The state is also focus on preparing the next generation for careers in technology. Last year, DTMB held its first-ever High School Cyber Summit where Michigan high school students had the opportunity to explore the exciting career opportunities available to them in cybersecurity. More than 400 students from across the state came together for an all-day event to learn about the latest trends and in-demand career options. This year’s High School Cyber Summit is set to take place on Oct. 17 in Novi, MI.

“This year’s achievements can be attributed to our incredibly talented team of dedicated public servants who strive to help connect those we serve with the information, resources and services they need,” said Clark.

The 2024 awards will be presented Sept. 29 during the National Association of State Chief Information Officers’ annual conference in New Orleans. To learn more about this year’s Digital States Survey results, visit the Center for Digital Government’s website.