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By the Numbers: EGLE’s Environmental Assistance Center contacted by over 23K people in 2023

In 2023, the Environmental Assistance Center (EAC) at the Michigan Department of Environment, Great Lakes, and Energy (EGLE) provided live, one-on-one customer service to 23,221 people. 

Four staffers at EGLE's Environmental Assistance Center.

EGLE staffers at the Environmental Assistance Center. 


Of those, 42% were seeking help with programs administered by the Water Resources Division (WRD), including 6,383 people looking specifically for information and assistance on inland lakes and streams, wetlands, and WRD’s Joint Permit Application process, by far the most popular customer inquiry for the year.             

The EAC is a team of four departmental analysts and one manager.  Together, they provide specialized support for the Pollution Emergency Alerting System, radon program, SARA Title III – Tier 2 reporting, medical waste reporting and registration, compliance checks, air emissions reporting, surveys, speaker requests, EPA complaints, FOIA requests, and EGLE calendar updates.  In addition, the EAC team is the main point of contact for members of the public, the business community, and local units of government contacting EGLE with environmental questions, concerns, and regulatory needs.