Skip to main content

Frequently Asked Questions

  1. I attempted to log into PremierOne and received an ‘unable to connect to server’ message. What could be causing this issue?


    Check the time on the bottom of your screen. If this is off, it will cause the connection disruption. Change the time so that it is to the minute. If unable to do so, contact your IT for the update. This will allow you to connect to the server. If the time is correct, please contact the SRMS Helpdesk.


  2. Why is my case report printing incorrectly?


    Check to see if WordPad is set as the default. If so, change over to Microsoft Work so that the case report will print correctly.


  3. I pulled a supplement, and the narrative does not match the previous case report. Why did part of the narrative show up in my supplement?


    Make sure that when you pull a supplement that the officer in the first case report has finished. If not, when you pull a supplement, it takes a snapshot of the previous case report at that moment.


  4. I checked the MICR compliancy, and it said my document compliant and then when I went to work complete the case report, it said it failed. Why is the case report failing when it’s compliant?


    Go onto the administrative page and then check the City and County/Township Code. Make sure your specific agency information is entered into these fields. This will make your document compliant.


  5. Why are our property labels printing incorrectly?
  • Click on the label printer and click Manager.
  • Click Printing Preferences on the left-hand side of window.
  • Set label to 1, Speed 3, and Darkness 17.
  • Size should be set to 4.00” Width and 3.00” Height.
  • Click “Apply” and “OK”
  • Click Printer Properties on the left-hand side.
  • Choose “Printer Settings” tab at the top.
  • Make sure all settings are set to “Default”.
  • At the very bottom for Override Application Default Settings check “Always Use Driver Settings.”
  • Click “Apply” and “OK”