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Energy Ombudsman

Michigan’s Energy Ombudsman guides energy issues, problems or disputes from small businesses and individuals in Michigan to the appropriate entity for resolution.


The Energy Ombudsman was established under PA 341 of 2016.

The Energy Ombudsman was transferred to the Department of Environment, Great Lakes, and Energy (EGLE) by Executive Order 2019-06.

EGLE names Robert Jackson as Energy Ombudsman.


In addition to guiding energy disputes to resolution, the Energy Ombudsman:

  • Monitors energy issues to keep stakeholders apprised of developments by Michigan regulatory entities.
  • Convenes meetings to share information and developments pertaining to energy policies and administrative processes.
  • Monitors the implementation of the code of conduct established by the Michigan Public Service Commission.
  • Publishes statistics on unregulated energy services provided by Michigan utilities.


Energy related questions, comments or concerns can be sent to:

Energy Ombudsman: Robert Jackson

Phone: 517-930-6163


Mail: Robert Jackson
        Energy Ombudsman
        MI Dept. of Environment, Great Lakes, and Energy 
        PO Box 30241
        Lansing, MI 48909-7741


MPSC Customer Intake Center (for utility inquiries and complaints)

Citizens Utility Board of Michigan

Energy & Weatherization Assistance (MDHHS)

Environmental Assistance Center (EGLE)

Environmental Justice Public Advocate (EGLE)

Institute of Public Utilities (MSU)

MPSC resources for small businesses

Utility Consumer Participation Board (LARA)