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Report a Drinking Water Concern
Report a Drinking Water Concern
The online drinking water concern system was developed to provide Michigan residents with an additional channel to submit their water quality concerns to EGLE or their Local Health Department (LHD). Michigan residents can submit their water quality concerns using a mobile device or computer.
Before reporting a concern, please check out the following resources, which may help you report your concern more accurately and may help to answer or address your concern. For future reference, this page can be accessed by simply typing Michigan.gov/DrinkingWaterConcerns in the URL bar.
Do you know where your water is supplied from?
It’s important to determined how your water is supplied in order to understand how your water quality is monitored and who to contact if you have water quality issues.
Common water concerns and solutions
Residents who receive their water from a community water supply:
- First contact your local water department. Your local water department performs monitoring and testing of your water and should be your first call to answer your questions.
- However, if you experience a delay or trouble connecting with your local water department, please submit your concern so that EGLE can help address your water quality concern.
Residents who receive their water from a private residential well:
- Feel free to contact your local health department or submit your water quality concern online.
If you experience technical difficulties using the online drinking water concern system, please contact EGLE-CleanWater@Michigan.gov
The Drinking Water Concern System
OCWPA launched a Drinking Water Concern System (DWCS) in October of 2020 to meet our charge of establishing a statewide uniform reporting systems to collect and analyze complaints about drinking water quality as stated in Executive Order 2019-06. The web-based platform tracks and responds to public concerns about drinking water quality and was launched to provide Michigan residents with an additional channel to submit their water quality concerns to EGLE Drinking Water and Environmental Health Division (DWEHD) or their Local Health Department (LHD). Available in English, Spanish, and Arabic the system can be accessed from computers, mobile phones and tablets.
Michigan residents with concerns about their community water supplier or their own private wells may use the online system to submit drinking water concerns. As residents complete the online form, they are provided with helpful tips and resources to address common drinking water questions based on the concern category selected. Concerns are handled either by DWEHD staff or LHDs who follow up with the resident and any other relevant parties to address the concern. Any concerns that are outside of DWEHD’s authority are forwarded to the appropriate state or local agency.
In 2021, the DWCS logged 157 concerns of Michigan residents. Over half of the concerns involved a public water supply, while almost a quarter of residents were unsure what type of supply their concerns related to. This data shows EGLE that there is ample opportunity to educate Michigan residents on their water supply, which is something the OCWPA and other state agencies and divisions have been and will continue to work on.
The types of concerns received varied, with appearance/taste (43%) being the most common, followed by other (27%) and safety (22%). As this system gathers more data, it may shed light on other educational opportunities and resources that would be useful to Michigan residents in understanding their drinking water and addressing common concerns and questions.