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Employer Filed Claims Employees
How do I contact the Employer Field Claims unit?Contact EFC by phone at (866) -500-0017, prompt #1 for claims, prompt #2 for EFC. The EFC phone hours are 8:00 am to 5:00 pm.
Other UIA Contacts
Benefit Over Payment Collection (restitution department) – 866-500-0017
U.S. Bank (UIA Debit Card) – 866-335-1890 or usbankreliacard.com
UIA Customer Service Hotline – 866-500-0017
MARVIN - 866-638-3993
Fax protests or other correspondence - 517-636-0427
Fax appeals - 616-356-0739
MiWAM Toolkit for Claimants
I'm locked out of my MiWAM account. Can EFC reset my password?If you don't have your password, access the MiLogin home page. Click on "Forgot your Password?" and follow the prompts to reset your password. You will receive instructions in your email to reset your password.
What information will I need if I have a problem with my claim and I need to speak to someone at EFC?When contacting EFC you will be asked a series of questions to verify your identity. You will be asked to verify your social security number or claim number (which is printed on all your correspondence from the Unemployment Insurance Agency), and your address and phone number.
If my employer does not file my claim should I file it myself?No. If you file your own claim, it will delay benefit payments. Your benefits could be put on a 10-day hold or longer if the claim is late. In the event your claim was not filed by your employer, contact the EFC unit so your claim can be filed correctly.
Can I call the EFC unit to get certified if Im scheduled to call MARVIN during my shift?You can certify online through the Michigan Web Account Manager (MiWAM) anytime during the day or night, Monday through Saturday of your reporting week. You can certify by phone at your scheduled time Monday - Wednesday 8 a.m. to 4:30 p.m. or Thursday or Friday if you missed your scheduled day.
How do I report my earnings?Report earnings in the week they were earned, not when they were received. Unemployment benefit weeks start on Sunday and end on Saturday, so if you have worked any day of the week, you must report those earnings in that week regardless of when your employer pays you for it.
Do I need to call the EFC unit when I go back to work and no longer need unemployment benefits?No. Your claim will close at the end of the week of your next scheduled certification. You don’t need to certify to enter your ‘back to work’ date, you simply do nothing.
Do I have to register with Michigan Works?You are required to register with Michigan Works! if you are on a layoff longer than 45 days. If you have been given an actual ‘return to work’ date from your employer that is within 45 days of your last day worked, you will need to contact the EFC unit to get a work registration waiver put on your claim.
I didn't get my UIA debit card or I lost my debit card who do I call?If you’ve misplaced or never received your debit card you will need to contact U.S. Bank at (866) 335-1890. You can contact the EFC unit to verify that you have debit card selected as your payment option or you can access that information through your MiWAM account.