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Schedule An Appointment

Schedule an in-person, phone or virtual appointment with a Customer Service Agent.

Appointments can be scheduled up to 14 days in advance. If no appointments are available in the upcoming two weeks, you'll see a message indicating the schedule is full and times are not available well in advance of today's date. Please continue to check back to try to schedule an appointment at a later time.

If you no longer need your scheduled appointment, please cancel it to allow someone else to schedule the time. To cancel, click on the “change appointment” link in the email you received after you scheduled your appointment.

More tips for scheduling appointments:

  • Scheduling an appointment on this page will not satisfy Step 2 of the “Register to Work" requirement.
  • Phone appointments and virtual appointments are available for customers with specific claim issues.
  • Local Offices are open for in-person service by appointment only.
  • If helping someone with their unemployment claim, be sure to have the proper paperwork. You'll have to show proof of guardianship or power of attorney to be able to speak on a claimant's behalf.
A person is looking at a laptop in front of them. They are speaking with their hands.

Virtual and Closed Captioning Appointment

Schedule a virtual appointment to speak with a customer service representative. Closed captioning is available. 

On your appointment date you will receive an email with a link to join a video call on Google Meet. You must have a Gmail account to join from a mobile device, but not if joining with a computer. 

A sign focused outside a UIA building. The sign reads, "State of Michigan Unemployment Insurance"

In-Person Appointment

Schedule an in-person appointment at a local unemployment office.

  • You must arrive at the UIA local office at your scheduled time or be subject to rescheduling.
A person sits holding a smartphone to their ear while also writing at a desk.

Phone Appointment

Schedule a phone appointment to speak with a customer service representative.
Appointments for Deaf or Hard of Hearing Video

Appointments for Deaf or Hard of Hearing

Virtual appointments utilizing voice to text closed captioning are available for customers who are deaf or hard of hearing.

To schedule this type of appointment, choose "Virtual and Closed Captioning Appointment" from the menu on the appointment scheduling page.

Video Transcript

Schedule an Appointment