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Contact UIA

Lansing local unemployment office

Contact UIA

For Claimants: Contact UIA

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Chat With Us

Chat with one of our agents or representatives through MiWAM, Monday through Friday during normal business hours.

From your MiWAM account home page, click "Chat with an agent"
Login to MiWAM
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Meet With Us

Schedule a phone, in-person or virtual appointment to speak with a Customer Service Agent. Select the date, time, and type of appointment you would like to schedule.

Virtual appointments utilizing voice to text closed captioning are available for customers who are deaf or hard of hearing.
Schedule An Appointment
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Talk With Us

Due to heavy call volumes, especially on Mondays and Tuesdays, callers may experience long wait times. We recommend to call later in the week when wait times are typically shorter.

Call 1-866-500-0017, Monday - Friday, 8 a.m. to 4:30 p.m. to speak to an agent or representative.

If you need a Spanish or Arabic speaking representative, wait until you hear the option in Spanish or Arabic. For all other languages, the customer service representative will connect you to a translator for assistance.

If you are hearing impaired, TTY service is available at 1-866-366-0004

For Employers: Office of Employer Ombudsman

Send a message or inquiry through MiWAM. From your account home page, click "I want to . . ." and then click "Send Unemployment a message."

Call the Office of Employer Ombudsman: 1-855-484-2636, Option 4, Monday - Friday, 8 a.m. to 5 p.m

Log in to MiWAM for Employers
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Contact UIA for Specific Needs

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To Certify

Certify Online (Most efficient method): You can certify online through MiWAM any day during your certification week. 

  • On your MiWAM Unemployment Insurance Claim homepage, under Account Alerts click: “You have benefits weeks that have not been certified – click here to Certify”
  • Review the provided questions.

Certify by Phone: Call MARVIN at 1-866-638-3993 to certify for unemployment benefit payments on your designated day and time. Find the call schedule on our How to Certify for Benefits page.

Certification by phone is not available when UIA offices are closed for State holidays.

How to Certify for Benefits
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Bankruptcy and Friend of the Court

If you have filed for bankruptcy or have questions about your Friend of the Court payments, contact the Bankruptcy and FOC Unit at 1-866-500-0017 (TTY customers use 1-866-366-0004).

Mail or fax your notice of bankruptcy to:
UIA Bankruptcy Unit
3024 W. Grand Blvd. Ste. 12-100
Detroit, MI 48202

To Fax: 313-456-2766

Do not send your notice of bankruptcy to the payment address.
If you do so, it will not be treated as received and will not be processed. All notices must be received at the physical address listed above (UIA Bankruptcy Unit) and not a post office box.

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Benefit Overpayments

For questions, call the Benefit Overpayment Collection Unit at 1-866-500-0017 (TTY customers use 1-866-366-0004).

Make your check or money order payable to "State of Michigan"
Mail to:
State of Michigan
Unemployment Insurance - Restitution
Dept. No. 771760
PO Box 77000
Detroit MI 48277-1760

Mail requests and correspondence to:
Benefit Overpayment Collection Unit
UIA
P.O. Box 169
Grand Rapids, MI 49501
FAX: 517-636-0427
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ADA Coordinator

Requests for auxiliary aids or services, alternative formats or reasonable modifications under the Americans with Disabilities Act (ADA) can be directed to Fonda Turner-Cavin at TurnerCavinF@Michigan.gov.

Note: For questions about individual claims, Chat with an Agent through your MiWAM account, Schedule an Appointment, or call Customer Service at 1-866-500-0017.

ADA Notice

More Resources

Advocacy Program

For both claimants and employers, the Advocacy Program offers no-cost assistance to those who request services for initial hearings with the Michigan Office of Administrative Hearings and Rules (MOAHR) and the Unemployment Insurance Appeals Commission (UIAC).

Protests and Appeals

The UIA reviews each claim to determine whether a worker qualifies for unemployment benefits.

If you disagree with the UIA, then you have the right to protest or appeal during the claim review process.

Local Offices

Find your local UIA office. Open by appointment only.