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Unemployment Insurance Customer Service Line
EMPLOYERS: Call 1-855-484-2636 - Monday - Friday; 8 a.m. to 5 p.m.
If you need a Spanish-speaking representative, wait until you hear the option in Spanish. For all other languages, the customer service representative will connect you to a translator for assistance.
If you are hearing impaired, TTY service is available at 1-866-366-0004
Michigan Web Account Manager
Chat with one of our agents through MiWAM. From your MiWAM account home page, click to...
- "Chat with an agent" during regular business hours of M-F between 8 a.m. - 5 p.m.
- "Send Unemployment a message" during non-business hours
Call 1-866-638-3993 to certify for unemployment benefit payments. Monday - Friday; 8:00 a.m. - 4:30 p.m.
Certification by phone is not available when offices are closed for State holidays.
Schedule An Appointment
Telephone, in person or virtual appointments are available. Virtual appointments utilizing voice to text closed captioning are available for customers who are deaf or hard of hearing.
Send a message or inquiry through MiWAM. From your MiWAM account home page, click I want to . . . then click "send Unemployment a message."
- FAX protests or other correspondence to: 517-636-0427; Fax appeals to 616-356-0739.
- Please include your name, Michigan Identification Number (MIN), signature and date on all correspondence.
Appeals only: Unemployment Insurance Agency, P.O. Box 124, Grand Rapids, MI 49501-0124
For questions regarding a benefit overpayment, contact the Benefit Overpayment Collection Unit at 1-866-500-0017 (TTY customers use 1-866-366-0004).
Make your check or money order payable to "State of Michigan. Mail to:
State of Michigan
Unemployment Insurance - Restitution
PO Box 77000
Detroit MI 48277-1760
Mail requests and correspondence to:
Benefit Overpayment Collection Unit
P.O. Box 169
Grand Rapids, MI 49501
If you have filed for bankruptcy or have questions about your Friend of the Court payments, contact the Bankruptcy and FOC Unit at 1-866-500-0017 (TTY customers use 1-866-366-0004).
Bankruptcy and Friend of the Court
3024 W. Grand Blvd. Ste 12-100
Detroit, MI 48202
Do not send your notice of bankruptcy to the payment address. If you do so, it will not be treated as received and will not be processed. All notices must be received at the physical address listed above (UIA Bankruptcy Unit) and not a post office box.