Claimant Roadmap

Online:

To submit an application online you must have a MiLogin account.

1. MiLogin is the online account you use for Michigan services, like the Secretary of State and MiBridges. To avoid delays, check for an existing account before creating a new one.
2. Log in to the MiWAM portal using your MiLogin username and password.
3. Complete your application through MiWAM.

What can I do if I have trouble with online application? 

Call 1-866-500-0017 Monday-Friday from 8:00 a.m. to 4:30 p.m.

After reviewing your application, UIA sends you a Monetary Determination Letter. This letter states whether you meet the minimum requirements for benefits, and outlines any benefits you may be eligible for.

• If you meet the minimum requirements, UIA may still need to investigate your claim. If no investigation is needed, you will receive payments.
• If UIA determines that you do not meet the requirements, they will not proceed with your claim. You can dispute this determination by filing a protest.

To receive benefits, you must register and search for work.

To register for work, you must:

1. Use your MiLogin account to create your job seeker profile with Pure Michigan Talent Connect.
2. Meet with staff from your local Michigan Works! office to verify your profile. This can be done virtually or in person.

When actively searching for work, you must:

• Complete one valid work search activity for each week you want to receive benefits.

If you plan to dispute a determination you received from UIA, you must still register for work.

Every 2 weeks, you must inform UIA if you meet the requirements for receiving benefits through a process called "certification".

When certifying, you'll confirm that:

• You're actively searching for work.
• You're available to work the same shifts, days, and times you previously worked.
• You're able to work jobs you're trained in or have done previously.

These are just some of the requirements. You'll only receive benefit payments for weeks in which you meet all requirements and certify on time.

You can certify:

Online: Log in to MiWAM and follow instructions for certification.

By phone: Call MARVIN at 1-866-638-3993 during your assigned call-in time.

You might receive the following notices from UIA:

• "Request for Information": You'll receive this if there's an issue with your claim. You'll need to submit additional information and documentation within 10 calendar days.
• "Notice of Determination": You'll receive this notice once UIA reviews your response to the "Request for Information". This letter states whether you'll receive benefit payments or not. If you disagree with the determination, you can file a protest within 30 calendar days. Learn more about filing a protest.

Issues found with your claim may be investigated for up to three years after your claim is filed. Keep your contact information with UIA updated, as UIA may need to reach out to you after your benefits end.