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Claimant Roadmap

Claimant Roadmap

  1. Bureaus & Agencies
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  4. Claimant Roadmap

6 steps to help you apply for and understand your benefits

Step 1
Prepare to apply

To submit your application, you'll need the following information:

  1. Personal information
    • Driver's license or state ID card
    • Social Security number (SSN)
    • Bank account and routing number for direct deposit payment (if you don't have a bank account, other payment options will be available)
    • For non-citizens: United States Citizenship and Immigration Services (USCIS) number and the expiration date of your authorization card
  2. Employer information for each employer in the last 18 months

    This information can be found on your pay stub or W2

    • Corporation name and address (this might be different from the business name and address)
    • EIN / FEIN (your employer's tax ID number. It is nine digits formatted like this: XX-XXXXXXX)
  3. Employment history
    • First and last day worked (for each employer in the last 18 months)
    • Pay rate & frequency (how often you were paid, and how much you typically made - including tips and bonuses)
    • Separation reason (the reason your employer provided for your job separation or reduced hours)
What if my employer and I disagree?

Even if you disagree with your employer, you must use the separation reason they provide. This will avoid unnecessary delays in processing your claim.

If needed, UIA may ask for additional details about your separation reason. This is called a Request for Information. You will have 10 calendar days to submit your perspective on the situation.

Learn more about specific separation reasons.

Step 2
Submit your application

Online:

To submit an application online you must have a MiLogin account.

  1. MiLogin is the online account you use for Michigan services, like the Secretary of State and MiBridges. To avoid delays, check for an existing account before creating a new one.
  2. Log in to the MiWAM portal using your MiLogin username and password.
  3. Complete your application through MiWAM.

What can I do if I have trouble with online application? 

Call 1-866-500-0017 Monday-Friday from 8:00 a.m. to 4:30 p.m.

When will I hear back?

You should get an update within 5 business days.

In addition to reviewing your application, UIA reviews your wages and your unemployment circumstances to understand what happened and see if you meet the requirements for benefits.

If you haven't heard from UIA after 5 days, check MiWAM or call 1-866-500-0017.

Please do not re-submit materials during this time.

This may cause delays in processing your claim.

Step 3
Review your Monetary Determination Letter

After reviewing your application, UIA sends you a Monetary Determination Letter. This letter states whether you meet the minimum requirements for benefits, and outlines any benefits you may be eligible for.

  • If you meet the minimum requirements, UIA may still need to investigate your claim. If no investigation is needed, you will receive payments.
  • If UIA determines that you do not meet the requirements, they will not proceed with your claim. You can dispute this determination by filing a protest.
Where can I find my Monetary Determination Letter?

Letters are posted in MiWAM or sent through the mail based on your preferences selected in MiWAM.

Step 4
Register & search for work

To receive benefits, you must register and search for work.

To register for work, you must:

  1. Use your MiLogin account to create your job seeker profile with Pure Michigan Talent Connect.
  2. Meet with staff from your local Michigan Works! office to verify your profile. This can be done virtually or in person.

When actively searching for work, you must:

  • Complete one valid work search activity for each week you want to receive benefits.

If you plan to dispute a determination you received from UIA, you must still register for work.

Does everyone have to register for work?

Unless your Monetary Determination Letter states otherwise, you must register for work and actively search for work.

Step 5
Update your information every 2 weeks

Every 2 weeks, you must inform UIA if you meet the requirements for receiving benefits through a process called "certification".

When certifying, you'll confirm that:

  • You're actively searching for work.
  • You're available to work the same shifts, days, and times you previously worked.
  • You're able to work jobs you're trained in or have done previously.

These are just some of the requirements. You'll only receive benefit payments for weeks in which you meet all requirements and certify on time.

You can certify:

Online: Log in to MiWAM and follow instructions for certification.

By phone: Call MARVIN at 1-866-638-3993 during your assigned call-in time.

When should I certify?

It is important to certify, on time, every 2 weeks. Even if there are issues with your claim or you don't meet the requirements for a week, if you don't certify, UIA can close your claim.

In your Monetary Determination Letter, you'll find information on when to certify for the first time.

If you plan to certify online, MiWAM is available 24 hours a day. If you plan to certify by phone, call times are based on the last 2 digits of your Social Security Number (SSN).

Last 2 Digits of SSN

Weekday

Time

00-15 Mon 8:00 a.m. - 12:30 p.m.
16-33 Mon 12:30 p.m. - 4:30 p.m.
34-48 Tue 8:00 a.m. - 12:30 p.m.
49-66 Tue 12:30 p.m. - 4:30 p.m.
67-81 Wed 8:00 a.m. - 12:30 p.m.
82-99 Wed 12:30 p.m. - 4:30 p.m.
Makeup Thu 8:00 a.m. - 4:30 p.m.
Makeup Fri 8:00 a.m. - 4:30 p.m.

Step 6
Check for updates from UIA

You might receive the following notices from UIA:

  • "Request for Information": You'll receive this if there's an issue with your claim. You'll need to submit additional information and documentation within 10 calendar days.
  • "Notice of Determination": You'll receive this notice once UIA reviews your response to the "Request for Information". This letter states whether you'll receive benefit payments or not. If you disagree with the determination, you can file a protest within 30 calendar days. Learn more about filing a protest.

Issues found with your claim may be investigated for up to three years after your claim is filed. Keep your contact information with UIA updated, as UIA may need to reach out to you after your benefits end.

How will I be notified of updates on my claim?

UIA sends a letter for every issue with your claim.

4 things to know:

  1. Letters are posted in MiWAM or sent via mail, depending on your preferences.
  2. Overpayment and identity verification notices are only sent via mail and never in MiWAM. This is to protect your identity.
  3. If you choose not to use the MiWAM portal, all updates will be sent via mail.
  4. You may receive multiple requests for information. Be sure to respond to each one.
Should I apply?

Unemployment is complex and not one-size-fits-all. The best way to see if you're eligible is to apply.

If you're interested, you can learn more about specific eligibility requirements.

5 things to know about unemployment:

  1. Losing your job doesn't always qualify you for unemployment.

    When you apply for benefits, the Unemployment Insurance Agency (UIA) will evaluate your application, your wages and your unemployment circumstances to understand what happened and determine your eligibility.

  2. To be eligible for unemployment, you must be able to work full-time.

    You need to be available to work the number of hours considered full-time in your industry. You also need to have relevant experience or training for the job. If you can't work due to an illness or injury, you aren't entitled to unemployment benefits, but may qualify for other types of benefits.

  3. Unemployment benefits are paid for by your employer.

    This money comes from your employer's taxes, not from deductions on your paycheck.

  4. To keep getting unemployment benefits, you must keep updating the UIA about your situation.

    Even if you are initially eligible for unemployment benefits, you'll need to show that you still meet the requirements for each week you want to receive payments.

  5. The amount you receive might be different from someone else.

    If you're eligible to receive benefits, your payment amount will be based on the wages you've earned in the past 18 months.

Need Help?

For additional unemployment resources, visit our claimant resource page.

Chat with a UIA Agent

Monday through Friday from 8:00 a.m. to 4:30 p.m.

Call Customer Service

1-866-500-0017

Monday through Friday from 8:00 a.m. to 4:30 p.m.

Schedule an Appointment

Phone, virtual, and in-person appointments are available.

Other Assistance

If you aren't eligible for unemployment benefits, you may qualify for other benefits.

Visit Michigan's assistance programs or call 2-1-1 for more information.

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