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MIND 2.0 Frequently Asked Questions
Why can't I access our claims?
- Make sure you have the correct access?
- Check the status of they program application. Is it approved? Applications must be in the status of "Approved" in order to certify and submit claims.
How do I get access to the claims in the MIND 2.0 system?
STEP 3: Request Specific Program Access if you don't already have MIND 2.0 access
I have access but how do I get to my specific program claims?
I've submitted my application, but it has not been approved yet. Will I get a claim extension?
We are working to approve applications with the intent that all reimbursement claim deadlines will be met. Currently, our team is approving applications in the order they have been received. As we determine a sponsor needs a July 2022 claim, those applications are prioritized for processing and approval. Claims are due no later than 60 days after the end of the month, so July 2022 claims must be submitted and certified by September 29, 2022.
Please review Checking the Status of an Application for detailed instructions on how to check the status of your application. Once your application is approved, your reimbursement claim will be available. If you experience any issues with your claims once they are available, please email firstname.lastname@example.org or email@example.com with details about the issue.
What are the MIND 2.0 system access levels and what can they do?
How do I submit a claim?
How do we remove someone from having access to the MIND 2.0 system (the claims for our program)?
How do I know who has access to the program claims in MIND 2.0 and what their level is?