UIA Debit Card

Two Options for Receiving Benefits

The Unemployment Insurance Agency (UIA) offers two options for receiving unemployment benefit payments. Claimants may choose to receive their benefits through a prepaid debit card, once they have read the pre-acquisition disclosures, or by direct deposit into their savings or checking account. Claimants must provide the necessary information to set up one of these two payment options in order to receive their benefit payments.

To use the direct deposit option, claimants must have an existing account with a U.S. financial institution. Benefits may be deposited into either a checking or savings account. Claimants will need their account number and the nine-digit routing number for their financial institution. Once the Direct Deposit option is set up, unemployment benefits will be electronically deposited into the claimant's checking or savings account.

Debit Card Option

The debit card option is a fast and convenient way to receiving your unemployment payments. No credit check or bank account is required.

UIA will issue funds on the U.S. Bank ReliaCard^® , a prepaid Visa® debit card. Those choosing the debit card option must read all pre-acquisition disclosures before making their selection online or by phone.

The debit card can be used to:

• Make purchases, get cash and pay bills anywhere Visa is accepted.
• Get cash back with purchases at participating merchants or withdraw cash at ATMs, banks or credit unions. The amounts of purchases, bill payments or cash withdrawals are automatically deducted from the available balance on the card.

Please see your Fee Schedule for fees and transaction limits associated with your card. This will be provided to you in your debit card packet.

About the Debit Card

How does the ReliaCard work?

Once funds are added to the card account, it can be used to make purchases, pay bills, and make online, phone or mail-order purchases. You can also get cash back with purchases at participating merchants or withdraw cash at ATMs, banks or credit unions.

How do I make a purchase with my card? 
The card works much like other prepaid or debit cards. You can use it online, over the phone, at grocery stores, retail stores, restaurants, medical offices, etc. It is important to know your account balance before making purchases. You can use your card to make purchases anywhere Visa® debit cards are accepted. 

What should I do if I forget my PIN?
You can reset your PIN in the U.S. Bank ReliaCard Mobile App in the Card Management section. You can also call the number on the back of your ReliaCard and reset your PIN using the automated system. Your card may be locked after too many attempts using the wrong PIN.

What if I lost my debit card and need a new one?
You will need to contact U.S. Bank to order a replacement card through their automated system. Call 866-335-1890.

How long does it take to receive a debit card?
Debit cards are typically received within 10 business days. If you have not received your debit card, you can check the status of your card by visiting usbankreliacard.com and clicking on the card tracker. For information about the status of your benefit payment or your claim, check your MiWAM account or contact the UIA at 866-500-0017.

How long does it take for payment?
Once you have certified for benefits online or by phone, your benefit payment should be available via your chosen payment method within 2-3 days. Check your MiWAM account for the status of your payment. U.S. Bank handles all questions related to the ReliaCard. Visit usbankreliacard.com.

Who do I contact if I have questions about my card?
For questions about the status of your next deposit, or the amount of a deposit to the card, check your MiWAM account at michigan.gov/uia or call the UIA customer service line at 1-866-500-0017. For all other questions about the card, you may log into your account at usbankreliacard.com.

The ReliaCard is issued by U.S. Bank National Association pursuant to a license from Visa U.S.A. Inc. © 2021 U.S. Bank. Member FDIC.