Benefit Accuracy Measurement (BAM) Program

What is UIA’s Benefit Accuracy Measurement Program (BAM)?

The BAM Program audits unemployment claims to prevent errors in the unemployment insurance (UI) system. This ensures claims are properly and accurately processed.

Each week, approximately 18 UI claims are randomly selected for a quality assurance audit. This audit is designed to determine if the payment or denial of benefits was correct. 

BAM audits help identify fraud and system errors.

How does the claim audit process work?

1. Claimants are notified through MiWAM, mail or by phone that their claim has been selected for an audit.
2. Once notified, claimants must complete a questionnaire, provide information, and fact finding relevant to their unemployment claim.
3. The claimant will also be interviewed by phone.
4. The BAM team will then look at the claimant’s employment and payroll records, the information from their unemployment claim, and the information provided by the claimant and employers from the BAM investigation. This information combined helps make an accurate conclusion of the audit.
5. Claimants may be asked to supply more information through MiWAM, phone, e-mail, mail, or fax.
6. Employers will be contacted to verify pertinent claim employment information.