Manage Account Settings

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Account Settings in MiUI

For more information on how to manage your account in MiUI, visit the Account Maintenance page on MiUI University.

Here, you’ll find information on:

• Activate/Add an Employer User  
• Associate TPA
• Activate/Add a TPA  
• Add a new TPA User

Still can't find what you're looking for? Contact Employer Support.

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Update Business Info in MiWAM

To update your employer user profile in MiWAM:

1. Login to MiWAM and click “Settings.”

2. In the “Profile” tab, click “Edit.”

3. In the "Edit User" tab, you can change your username, name, mailing address, and phone number. You can also add a secondary phone number and change your security question.

Still can’t find what you’re looking for? Contact Employer Support.

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Username and Password in MiWAM

To reset your username or password in MiWAM:

1. On the MIWAM login page, click “Forgot your Password?” or “Forgot your Username?” and enter the requested info.

2. On the confirmation page, click “OK.” Check your email for instructions and a link to reset your username or password.

3. In the email, select "Click Here" to complete the reset process.

If you’ve forgotten both your username and password or are locked out of your account, please call MiWAM Support at 855-484-2636, Option 4.

Still can’t find what you’re looking for? Contact Employer Support.

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Additional Users in MiWAM

MiWAM allows multiple users to access a business account, making it easier to manage payments, claims, and other tasks. As the account owner, you can add team members. Each will have their own unique login to access the account. Do not use this feature to add service providers.

Add additional team members

1. Login to MiWAM and click the “Profile” tab. Then select “Additional logons.”

2. In the “Additional Logons” tab, click “Add.”

3. Fill in the user’s first name, last name, and email address. Then confirm if they're an employee of your business and if they can delegate access to others.

4. Click “Add Permissions” to select which functions your new user needs.

5. Click the “UIA Account #” of any account(s) your new user should have access to.

6. Select which functions your new user needs, then click “OK.”

7. After you submit your request, your new user will receive an email with details on creating an Employee MiWAM account.

8. Instruct your new user to register as an, “Employee” under the Employer MiWAM, Sign up for Employer or Service Provider account.

Still can’t find what you’re looking for? Contact Employer Support.

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Service Providers in MiWAM

You can authorize a service provider (also known as a third-party administrator) to manage your business’ unemployment insurance.

5 things to know about using a service provider:

1. Make sure your service provider adds your business as a client in MiWAM.

UIA will not share information with your service provider about your business or employees unless they are electronically authorized to conduct business on your behalf.

2. Do not list your service provider’s mailing address as your business address.

This can cause you to miss important tax documents and identity verification notices. To receive relevant correspondence, service providers must add your business as a client in MiWAM.

3. Do not share your MiWAM login credentials with your service provider.

This can cause problems if your provider has staff turnover or if you change providers. Instead, make sure that your business’ and your service provider’s accounts are linked in MiWAM.

4. Do not leave critical fact-finding tasks solely in the hands of your service provider.

If your service provider fails to complete a task in a timely manner, you may face consequences, such as fines or penalties. You can track service provider activities in MiWAM to ensure they stay on top of important UI tasks.

5. Customize your service provider’s access to your account in MiWAM.

You can customize your service provider’s access to limit the information they can see and actions they can take. This can help protect your business’s sensitive information.

Still can’t find what you’re looking for? Contact Employer Support.

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