Payments

Q: How do I request a refund?

After logging in to MiUI through MiLogin ( MiUI log in for Employers and MiUI log in for TPAs ), navigate to the Employer Homepage and select the Payment Information drop-down. Under the drop-down menu, select Financial Transaction Summary . Once in the Financial Transaction Summary screen, select Request Refund . Then, complete the questions on the Request Refund screen and submit your information.

As a Third-Party Administrator (TPA) am I able to make payments in MiUI?

Yes, TPAs can make payments in MiUI as long as the employer has given them the Edit Tax Payments Update and Submit permission to do so on their behalf. However, MiUI does not allow TPAs to schedule bulk payments. If the employer has established their relationship with the TPA and has provided the TPA the correct permissions, TPAs can schedule and submit payments through individual employer accounts.

As a Third-Party Administrator (TPA) am I able to schedule bulk payments for employers in MiUI?

No, TPAs will not be able to schedule bulk payments in MiUI. However, If the employer has established their relationship with the TPA and has provided the TPA the Edit Tax Payments Update and Submit role, TPAs can schedule and submit payments on behalf of individual employer accounts.

As a Third-Party Administrator (TPA) am I only able to make bulk payments in MiUI?

TPAs can make an individual payment if they have access the employer's MiUI account and their payment profile has been established. Payment profiles from MiWAM (payment source) will need to created in MiUI after Go Live.

During the Two System Transition period should we use MiWAM or MiUI to make payments?

Now that MiUI’s tax functions are live, payments are accepted only through MiUI. Please visit MiUI University to review the Two System Transition Period quick reference guide (QRG) for detailed instructions.

What payment methods will be available for a bulk payment (e.g., ACH Credit, bulk check)?

Bulk payments can be submitted via ACH Debit.

How do I request a refund?

After logging in to MiUI through MiLogin (MiUI log in for Employers and MiUI log in for TPAs), navigate to the Employer Homepage and select the Payment Information drop-down. Under the drop-down menu, select Financial Transaction Summary. Once in the Financial Transaction Summary screen, select Request Refund. Then, complete the questions on the Request Refund screen and submit your information.

Is the ACH Credit process different in MiUI than in MiWAM?

The ACH Credit payment process will remain the same. However, please note that if you are a TPA making a ACH Credit payment with Chase make sure you update their TPA ID associated with the Chase ACH payment account to MiUI TPA ID.

Will our stored payment information in MiWAM be transferred to MiUI?

No, the payment information from MiWAM will need to be entered into MiUI after Go Live.

Will payroll services need to be assigned as a Third-Party Administrator (TPA) to have the ability to auto pay the tax payments and filings due?

Employers will need to establish a MiUI account as a TPA. As the employer, you will grant them permission by assigning the appropriate roles to file wages and make payments. The TPA then will be allowed to create a payment plan to submit payments increments. There is no "autopay" in MiUI.

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Payments