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UIA offices will be closed on Labor Day
September 01, 2022
The Unemployment Insurance Agency (UIA) offices will be closed Monday, Sept. 5, in observance of Labor Day.
Unemployed workers will not be able to certify for benefits by phone through the Michigan Automated Response Voice Interactive Network (MARVIN) on Monday. However, they can certify using the Michigan Web Account Manager (MiWAM), which is available 24 hours a day, seven days a week. Claimants must report once every two weeks that they are unemployed and meet the eligibility requirements for benefits.
Because of the holiday, there may be a slight delay before benefits are deposited into bank accounts or loaded onto debit cards.
If claimants need assistance or have a question, they are encouraged to schedule a phone, in-person or virtual appointment at Michigan.gov/UIA at any time or call Customer Service at 1-866-500-0017 from 8 a.m. to 5 p.m. when UIA offices are open.
The UIA has revamped Michigan.gov/UIA to be more user-friendly and responsive for those accessing services using cell phones or tablets. The changes are part of Director Julia Dale’s priorities to improve customer service and fight fraud.
Since Dale was appointed director in October 2021, UIA has:
- Issued more than 62,000 waivers (and counting) to people who were asked to pay back benefits.
- Obtained two federal approvals to suspend certain collections for those facing overpayments.
- Secured a $6.8 million equity grant from the U.S. Department of Labor (DOL) to make it easier for workers in underserved communities to access jobless benefits.
- Reassigned staff and resources to address the largest categories of claims that are contributing to the agency’s case backlog.
- Implemented new ethics and security clearance policies for employees and contractors.
- Collaborated with the Attorney General’s office as well as local, state and federal law enforcement to bring bad actors to justice and combat fraud at the agency.
- Rebuilt to nearly $1.8 billion (and growing) the UI Trust Fund from which weekly benefits are paid to workers who lose their job through no fault of their own.
- Launched a process to replace its decade-old computer system with a user-friendly, state-of-the-art interface for claimants and businesses.
- Worked to simplify its correspondence using a human-centered approach to make letters easier to understand for claimants and employers.