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August 28, 2025
There’s a new resource for employers who have questions about unemployment insurance.
The Michigan Unemployment Insurance Agency’s (UIA) website now features an AI-powered chatbot that provides quick and accurate information about taxes and employer programs.
The chatbot can be accessed 24 hours a day by clicking on the speech bubble in the lower right corner of Michigan.gov/UIA webpages viewed on either a desktop or mobile device. It quickly searches the website and related resources to find the best answer. Responses include links to source material so users can dig deeper into the topic.
Chatbot responses can be rated using the thumbs up or thumbs down buttons. Users can also leave a comment in a dialogue box. Feedback will help UIA refine question results as well as identify employer-focused content changes for the agency’s website.
The chatbot answers general questions about unemployment. Please don’t share personal identifying information such as an employer account number or contact information.
Learn more about the new chatbot by watching this video or go to Michigan.gov/Chatbot.
Michigan Unemployment Insurance Agency (UIA) is asking employers paid workers under the federal Work Share Program to confirm how their employees were classified.
Check your Michigan Web Account Manager (MiWAM) account for a Self-Attestation Web Request if you had intermittent, temporary, or seasonal employees participating in the program from April 2020 through September 2021. The request can be found under Tax Account Alerts.
Employee count
Check the appropriate box for each worker
Verify that the information is correct
Keep these tips in mind
Need Help?
Contact the Office of Employer Ombudsman: 1-855-484-2636, then select Option 4.
Upcoming Seminars: Sept. 17 | Nov. 19
Scan the QR Code above or go to the Employer Homepage at Michigan.gov/UIA for a link to sign up for an upcoming seminar.
The UIA's Tax and Employer Services Division provides these seminars to explain what employers and third-party administrators need to know about participating in the unemployment insurance program in Michigan.
Account security is of the utmost importance to the Michigan Unemployment Insurance Agency (UIA).
To protect an employer’s Michigan Web Account Manager (MiWAM) account, designate a master user internal to your business. (Please do not assign or associate your third-party administrator’s (TPA) information to this master role.).
If there is a change in the master user, have a listed officer of the business submit a signed statement on company letterhead indicating the change.
Be sure to include the name, email address, and title of the new master user. Send your letter to MiWAMSupport@Michigan.gov for assistance with your MiWAM account.
Below are steps on how a master user can add, modify, or deactivate additional internal users in MiWAM.
How to Manage Internal Users in MiWAM as a Master User Infographic Text
UIA is transitioning to a new, modern computer system for employers, third-party administrators (TPAs), and claimants. It’s called MiUI and the tax phase will be live on Monday, Dec. 15, 2025. The benefits phase will launch in summer 2026.
MiUI is designed with the customer in mind. It will ease wage and tax report submission, speed claims filing, and build on UIA’s robust anti-fraud measures.
This rollout will include many changes, and we want to help you to be informed for a successful and smooth transition.
Please familiarize yourself with these helpful resources during the Countdown to MiUI:
MiUI University Website: Your Go-To spot for details about the transition to MiUI. Its support resources include overviews, guides, and videos. The site will be updated with new material before and after launch. Bookmark Michigan.gov/MiUIUniversity.
Employer Checklist: This informational month-by-month guide will help you track which actions need to be taken, and when, between now and Go Live in December.
MiUI Minute Email Series: Each edition provides quick updates, learnings, and/or actionable steps on the transition. The MiUI Minute is sent to all subscribers to the Employer Advisor newsletter and all editions are posted to the MiUI University website. Sign up for the MiUI Minute.
Each month, the Employer Advisor newsletter highlights a helpful video for employers from our YouTube video library.
This month's featured video is "Introduction to the UIA Employer Help Center." The Employer Help Center helps you with a variety of tasks including business registration, management of employee claims, submission of reports and payments, and much more.
Looking for other videos for employers? Go to UIA's employer video playlist.
Are you looking to connect with the next generation of talent?
Don’t miss your chance to meet and interview recent graduates and current students at a Virtual Internship Fair.
This is a free, statewide event designed to help employers connect with future interns who are eager to learn on the job.
This is your opportunity to:
Event details
How to register
This event is coordinated by the Department of Labor and Economic Opportunity (LEO), Workforce Development’s Industry Engagement Division, Sector Strategies Section. For questions, contact LEO-SectorStrategies@Michigan.gov.
As part of the changes to state law that took effect in April, the Michigan Unemployment Insurance Agency (UIA) conducted a thorough review of active jobless claims to determine whether weekly benefit rates would change for some claimants.
New claims filed between Jan. 1, 2025, and April 2, 2025, when increased weekly unemployment benefit rates went into effect, were reviewed and nearly 48,000 Michiganders qualified for retroactive payments totaling $34 million.
UIA provided employers with a Monetary Redetermination letter detailing the change to a former employee’s benefits. The letter also explained any change to charges on the employer’s account.
Employers have the right to appeal the Monetary Redetermination and changes to charges. The appeal must be filed within 30 days from the mail date of the Monetary Redetermination Letter for it to be considered on time. If it’s late, the employer must show good cause for the late appeal request.
The changes to unemployment law did not guarantee an adjustment in a claimant’s benefits.
Also part of the changes in the law was an increase in the number of weeks someone could qualify for benefits, from 20 to 26. However, the new 26 weeks maximum only applied to new claims filed on April 2 or after.
If you want to suggest an article or topic for a future edition of the Employer Advisor, or just want to tell us how much you enjoy reading it, please send a message to UIA-EmployerAdvisor@Michigan.gov.
You can find past issues of the newsletter on the Employer Homepage at Michigan.gov/UIA.
Author:
Office of Employer Ombudsman (OEO)
1-855-484-2636, select option 4
Information on important changes from MiWAM to MiUI.
Information on the two system transition period.
Information on MiUI accounts for Employers and TPAs.
Topics covered in this newsletter include five tips to help employees, quarterly reports, seminar sign ups and more!
Information on Quarterly Wage Reporting and a MiUI sneak peak.
Information on the countdown to MiUI and available resources.
Topics covered in this newsletter include the new unemployment law, monitoring MiWAM communications, a featured video and more!
Topics covered in this newsletter include certified IRS payers, maintaining a MiWAM account, MiUI information and more!
Topics covered in this newsletter include new UI laws, field audits, transition to MiUI, the new blog and more!